1Will the promotional item(s) be shipped with the order?
How do I claim my promotional item(s)? No, the redeemable promotional item(s) will not be shipped with the order. Once the order has been processed, a certificate to redeem the free item(s) will be generated and e-mailed to the customer (applicant) two (2) weeks following the order processing date. The certificate will have a list of the eligible promotional items that the customer can choose from. Shipping and handling not included. If the customer has not provided an e-mail address, the certificate will be mailed out via US mail, Mail service is offered to US and Canadian residents.
2What is the expiration date of the special coupon?
The expiration date is three (3) months from the issue date.
3Can I use Product Certificates towards my order to qualify for the Black Friday and Holiday Promo Promotion?
No, orders that use product Certificates are not eligible for counting towards free promotional items.
4Will the Biomat® Professional purchased using the $100 discount count towards the Black Friday and Holiday Promo Promotion?
Yes, the $100 Discounted Biomats will count towards the Black Friday and Holiday Promo.
5How much is shipping? Are all the promotional items available for international shipping?
How does international shipping work? Richway Price Lists for US, Canada, and Korea can be found here. Make sure to be logged in to the website to view the files.
For all other International Shipping rates, contact or email firstname.lastname@example.org
with the full shipping address to receive a quote. Customs, VAT, and import fees may be assessed based on the full retail value of the promotional item. The NMN Octa 3000TM will only be available within the US.
6Is expedited shipping available for promotional items?
Yes, expedited shipping is only available within the US. The Expedited Price List can be found here.
7What happens if I cancel, return, or refund and an item that is part of a bundle?
If any item that is part of a promotion bundle is cancelled, returned, or refunded:
► The promotional certificate will not be distributed, and the remaining items will be charged for full retail price.
► The sponsor will forfeit the business centers for that order.
8Can I return or exchange the free promotional items? Are the Black Friday and Holiday Promo Promotional items covered under warranty?
All Black Friday and Holiday Promo Promotional items are "all sales final" and cannot be exchanged for other items, unless damaged or defective. Please refer to the Product Warranty Policy Guide which can be found here.