Office: 1314 S. Office: King Street, Suite 520, Honolulu, Hawaii 96814
Phone: 808-589-2800
Toll-free(USA/Canada/Guam/Saipan): 1-855-338-6410
Read and follow all instructions in this manual. Proper use of the Biomat will prevent harm to the user and damage to private property.
Use carefully. May cause serious burns. Do not use over sensitive skin areas or in the presence of poor circulation. The unattended use of the Biomat by children or incapacitated persons may be dangerous. The Biomat is a medical device and should only be used by a competent adult. Elderly people and people with mobility issues need to be supervised.
Property damage, device malfunction, or injury may occur if the following instructions are not followed properly. If you do not feel well when using the Biomat, discontinue use and consult with a physician. Only use the Biomat for heat therapy. If it is not functioning properly, discontinue use and contact Customer Service.
Do not use the Biomat on infants and young children. The Biomat is not indicated for the elderly and should consult with a physician prior to use. Do not use the Biomat if you have any of the following conditions:
If you have any of the following conditions, only use the Biomat if directed by a physician.
For use in adults over 18 years of age. The Biomat is indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis; the temporary relief of muscle spasms, minor sprains and strains, and minor muscular back pain; the relaxation of muscles; and the temporary increase of local circulation where applied.
If for any reason a Customer is not completely satisfied with a product purchased from Richway, the Customer may request a return for a refund within thirty (30) days of the date of delivery. Products returned within this period are eligible for a 100% refund of the purchase price. Customers are responsible for all return shipping charges.
Prior to returning any product, the Customer must obtain a Return Merchandise Authorization (RMA) number from Richway by contacting Customer Service. Return requests may be made by telephone or email, and the date of the return inquiry will be recorded by Richway. Returned products must be received by Richway within fourteen (14) days from the date the RMA number is issued. Returns received after thirty (30) days from the original delivery date are not eligible for a refund.
The RMA number must be clearly written on the outside of the return package. Packages returned without a valid RMA number may be refused and returned to the sender. Customers are responsible for ensuring returned products are properly packaged and shipped with a trackable shipping method. The returned products remain the Customer’s responsibility until received by Richway.
Refunds will be processed after Richway receives and inspects the returned products. Refunds are generally issued within five (5) to ten (10) business days following processing. Refunds will be issued to the original method of payment whenever possible. For purchases made by cash or check, a refund check will be issued to the original purchaser.
1) When an Independent Sales Associate applicant registers, a free Distributor Kit will be sent to the Independent Sales Associate. If an Independent Sales Associate applicant cancels his/her Independent Sales Associate Agreement (also referred to as Independent Sales Associate Contract in the Terms and Conditions) and returns his/her Distributor Kit within 15 days after the Independent Sales Associate applicant’s date of enrollment, Richway will give such Independent Sales Associate applicant a full refund for the cost of the Independent Sales Associate Registration/Distributor Kit. A refund will only be sent to the Independent Sales Associate in whose name it is registered. This policy will apply whether the Independent Sales Associate applicant registers directly from Richway or from his/her Sponsor. An Independent Sales Associate cannot register under another person’s name and resale. It must be registered under the Independent Sales Associate applicant name.
2) Richway updates and revises Distributor Kits from time to time. Independent Sales Associates are encouraged to keep their Distributor Kits current by purchasing update packets or new Distributor Kits as they become available. Outdated or old Distributor Kits may not be exchanged for current Distributor Kits.
1) During the period that their Independent Sales Associate Agreements are in force, Independent Sales Associates and all members of their Immediate Household are prohibited from directly, indirectly or through a third party recruiting any Richway Customers or Independent Sales Associates to participate in any other business venture.
2) For a period of twelve months after cancellation or termination for any reason of an Independent Sales Associate’s Independent Sales Associate Agreement, the Independent Sales Associate and all members of his or her Immediate Household are prohibited from directly, indirectly or through a third party recruiting to participate in any other business venture any Richway Customers or Sales Associates:
