• Service Provider(s): FujiBio-Richway
• info@richwayusa.com

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

1. Cookies: We and our third-party service providers may use “cookies” on our Site. Cookies allow a web server to transfer data to a computer for record keeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of our Site. We may also allow vendors to use cookies on our website. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.
2. Local Storage Objects: We and our third-party service providers may use Flash Local Storage Objects (“Flash LSOs”) in certain situations including to recognize you. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you generally cannot control, delete or disable the acceptance of Flash LSOs from your browser. For more information on Flash LSOs, and to learn how to control them, click on the Support Page for the Flash Player and choose Global Storage Settings Panel and follow the instructions. To see the Flash LSOs on your computer now, go to the Website Storage Settings Panel and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
3. Pixel tags and other technologies: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. However, in contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on website pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags) in connection with the Site to, among other things, track the activities of our Site visitors and compile statistics about Site usage and response rates. We and our third-party service providers also may use clear GIFs in HTML-formatted e-mail messages to help us track e-mail response rates, measure the success of our marketing campaigns, and identify when our e-mails are viewed or forwarded.
4. Site Analytics: We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Site. For example, we use Hotjar, a third-party web analytics service provider, to help us improve our website performance and user experience. For more information and to review Hotjar’s privacy policy and its opt-out tool, please see their privacy policy.
5. IP Addresses: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).An IP Address may be identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We may use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, detecting fraud, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.
6. Third-Party Links: Our Site may link to websites operated by other third parties. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Site, or for the privacy practices of third party Internet advertising companies. The inclusion of a link on the Site does not imply endorsement of the linked site by us.

1. Account information: We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Sites. Where we retain information for Site improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Sites, not to specifically analyze personal characteristics about you.
2. Information you share on our Sites: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your other users to make full use of our Sites. For example, if you have purchased products through an ISA, we continue to display your position within the Marketing Organization.
3. Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

<GENERAL INFORMATION>
Richway and its designated shipping carriers cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by Richway and the shipping carrier are estimates only. For detailed information, see your country’s specific shipping guidelines below.

Due to a high rise in fraud and package theft, any changes to delivery must be done through Richway HQ. Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours. See the “CHANGE YOUR SHIPPING/PICKUP OPTIONS” section below for more information.

Our shipping carrier(s) usually do not ship on weekends or local holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Certain shipments may be eligible for Saturday delivery depending on various factors. Please contact the shipping carrier for more information regarding your specific shipment.

Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.
Once an order is charged/paid for, it must be shipped out for delivery within the delivery time-frame. Richway does not “hold” submitted orders for delayed processing or delivery. Orders should be submitted with consideration to the processing and delivery estimates stated below.

Most items are shipped individually. These items include, but are not limited to: Biomat, Orgone Biomat, Bio-belt, BioAcoustic Mat, Pillow, Alkal-Life 7000sL, Quantum Energy Pad, BioAcoustic Mat, Aroma Stand.

We do not ship to APO/FPO/PO Box addresses.We do not ship using third party accounts.We do not ship to freight forwarding companies and most private mailing service locations.

Occasionally, we must alter our shipping schedule due to holidays and/or unforeseen causes. Richway home office in Honolulu, Hawaii will be closed in observance of certain US Holidays. Please visit our Contact Us page for a list of observed holidays.



CHANGE YOUR SHIPPING/PICKUP OPTIONS
Due to a high rise in fraud and package theft, any changes to deliveries must be done through Richway HQ.
Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipi.

You may change your shipping/pickup options if your order has not begun processing.


Contact us at 1-855-338-6410 OPTION 2 and by e-mail at orders@richwayusa.com within 1 hour of placing your order (during normal business hours) if you would like to:

• Change your shipping method (Standard or Expedited – US only).
• Change your order from shipping to Hawaii office pick-up.
• Change the shipping address.
• Waive signature requirement.

USA (UPS shipments) ONLY – You may change some of your shipping/pickup options after your order has begun processing, but it may incur a fee (as listed below).

Contact us at 1-855-338-6410 OPTION 3 or by e-mail at shippingstatus@richwayusa.com immediately if you would like to arrange the following after processing has started (during our normal business hours):

• Change the shipping address within the same city/state. – $20 fee per item.
• Change the shipping address to a different city/state. – Contact Richway for quote.
• Designate an alternate date of delivery (within the allotted time frame provided by UPS) - $20 fee per item.
• Change the shipping address to a UPS Store Franchise other than the UPS-designated Customer Center. – Contact Richway for quote.
• Hold for pick-up at UPS-designated Customer Center (max 5 business days). – Free of charge (must be picked up by deadline set by UPS).

BACK ORDERED ITEMS
If any item is out of stock, a notice will be posted to this website’s bulletin board. We will ship items as they become available.


DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI/order number or shipment tracking number ready upon claim request.


120 VOLT AND 220 VOLT ITEMS:
Richway manufactures 120V and 220V of some items for orders placed both in the continental U.S. and internationally*.
120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V.
220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V.*
The BioAcoustic Mat and Rejuvena Facial Care System’s power adapter are a universal voltage with a US plug. An adapter will be necessary to use in other locations.
*In some cases, an adapter is necessary for the proper wall socket compatibility. (Richway does not provide the adapter).






<SHIPPING INFO BY REGION>


UNITED STATES
Most items* are shipped from our Chicago, IL based warehouse facility, Arkman Logistics. Our warehouse facility is a “ship-out only” location and does not accept customer pickups or customer service inquiries.

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.
If you wish to waive the signature requirement, you must indicate this request on your order. Waiving the signature requirement releases all liability from Richway & Fuji Bio Inc. in the event your package is lost or stolen after delivery.

Once your order has shipped, we are not able to remove the signature requirement due to the nature of our shipping carrier’s policies.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Due to a high rise in fraud and package theft, any changes to delivery must be done through Richway HQ. UPS will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours.
Our warehouse does not ship on Fridays, Saturdays, or Sundays.


1. Standard Orders
Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping.Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).


2. Expedited Orders
Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping. Shipping time: Up to 3-5 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 24 hours after credit card settlement, excluding weekends and US/local holidays.

Expedited orders must be received by Richway home office Monday-Friday (not including holidays) by 5:59am HST to be charged the same day and shipped the following business day.

Expedited orders received by Richway home office from Monday to Friday after 5:59am HST will be charged the following business day and shipped the business day after.


3. Product Certificate Orders
Shipping time: Up to 30 business days (excludes weekends, US/local holidays, and based on stock availability).


4. Missed Deliveries
For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

Please contact 1-800-742-5877 (1-800-PICK-UPS) with your tracking number for more information regarding your specific shipment.


5. Refusal of Delivery
If you refuse delivery of any order, you are responsible for the original shipping charges. Upon refusal, it will be returned to our warehouse. Please notify us upon refusal. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable).


6. Incorrect Delivery Address
If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.



7. Multi-item Shipping Discount
Discount shipping rates are available when you purchase one (1) or more of select accessories. Please note that the accessories must be shipped to one (1) address to be eligible for the discounted shipping rate.*

Please visit the Richway Shopping Cart to place multi-item orders. These discounted items are unavailable to order through the Richway BackOffice.

*Shipping discounts are not available for Alaska.





ALASKA
All orders shipping to Alaska are charged an additional fee per item. Please see the Alaska Price List for shipping prices.



HAWAIIAN ISLANDS
All orders being shipped to the Hawaiian Islands must include a 4.712% general excise tax.



OAHU – RICHWAY HOME OFFICE PICKUP
All orders being picked up at Richway’s home office in Honolulu, Hawaii must include a 4.712% general excise tax.
Please contact us at 1-855-338-6410 OPTION 2 before placing your order to check for availability of item(s) and to confirm a pickup date and time.
Orders for items that are in stock are usually available for pickup within the same day of credit card settlement excluding weekends and holidays.



CANADA
Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

Richway’s shipping quote for Canada (indicated on the Price List) does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s Customs Department for estimates and more info regarding these fees.

Note: At this time, the Bio-belt, Mega Bio Cleanse 365, and Alpha Max 3.5 cannot be shipped to Canada.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.


1. Standard Orders
Estimated shipping time: Up to 7-14 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 48 hours after credit card settlement, excluding weekends and US/local holidays.


2. Product Certificate Orders – CANADA
Shipping time: Up to 30 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).


3. Missed Deliveries
For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

If you miss the deadline to make arrangements for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Please contact UPS CANADA at 1-506-877-4877 with your tracking number for more information regarding your specific shipment.


4. Refusal of Delivery
If you refuse delivery of any order, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.


5. Incorrect Delivery Address
If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.




MAINLAND CHINA
Please contact us at +1 855-338-6410 OPTION 3 for price quote.

CVC/CCC regulations in PR China require a maximum temperature of 140°F/60°C, so Biomats shipping to China will have a temperature range of 77°F/25°C – 140°F/60°C.

Note: At this time, the Alkal-Life 7000SL Water Ionizing Unit, Bio-belt, BioAcoustic Mat, Alpha Max 3.5, and Detoxi Salt cannot be shipped to China.
For China shipments, the quotes provided for most items* include import fees such as customs/duty tax and VAT.

Most items are shipped using local carriers within the region. Shipping carrier may vary depending on item type and location.

*Items that do not include customs/duty tax and VAT in the shipping quote are for smaller packages such as Biomat Accessories, Alkal-Life Accessories, and the Rejuvena and its accessories. Import fees for these items are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.


1. Standard Orders
Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).
Orders for items that are in stock are usually dispatched up to 5-7 business days after credit card settlement excluding weekends and US/local holidays.



2. Product Certificate Orders
Shipping time: Up to 30 business days (excludes weekends, US/local holidays, and based on stock availability).


3. Missed Deliveries
At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.





ALL OTHER INTERNATIONAL LOCATIONS (excl. Canada, China)
Please contact us at 1-855-338-6410 for price quote. Please have the destination address ready.Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

For certain locations and items, an alternate carrier may be used.

Note: At this time, the Biomat and Bio-belt cannot be shipped to Europe.
Alpha Max 3.5 and Mega Bio Cleanse 365 cannot be shipped to locations outside of the United States.The BioAcoustic Mat cannot be shipped to locations outside of North America.

Richway’s shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

With respect to each item for which import fees have been calculated, you authorize Richway to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item.

If you choose to designate an alternate carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item, Richway is no longer accountable for any issues that may arise.*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.


1. Standard Orders
Shipping time: Up to 14-21 business days (excludes weekends, US/local holidays, and based on stock availability).
Orders for items that are in stock are usually dispatched up to one week after credit card settlement excluding weekends, US/local holidays, and based on stock availability.


2. Product Certificate Orders
Shipping time: Up to 30 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability.


3. Missed Deliveries
At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

If you miss the deadline to plan for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.


4. Incorrect Delivery Address
If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.




DOC#: SP-001 – REV 3
LAST UPDATED: JULY 1, 2019

*Shipping expense for all international orders outside of USA will be deducted from the total refund total once items shipped. Any refused or returned items for International orders, customers are responsible for shipping charges, any import fees that are incurred on the package, and the cost of returning the product back to Richway.


How to request a return for refund:
A return merchandise authorization (RMA) number must be obtained by contacting our office (808- 589-2800 / Toll-Free 1-855-338-6410) or emailing us ( rma@richwayusa.com) before any returns for refunds are made. Be sure to have the Richway Invoice (RI) number from your order on hand when contacting our office. If you do not have this info, please contact the Independent Sales Associate you purchased from to obtain it. Your date of inquiry to return (whether by e-mail or phone) will be noted.

Returns must be received by our office within two (2) weeks from the date the RMA was issued. The customer is responsible for all return shipping charges.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.


How to send in your product return:
1. All returned items should be packed in the same manner in which they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. Note: If you purchased a Biomat of any size, you may keep the cotton pad that was included as a complimentary gift.

2. IMPORTANT: Write the RMA number obtained from Richway on the outside of the package and enclose a return name, address and contact phone number with the shipment. *Richway will not be responsible for packages that are shipped without an RMA number written on the outside of the package. These packages may be refused and returned to sender.

3. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. *NOTE: The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.


When will I receive my refund?
Refunds are issued after Richway receives and inspects the returned items. Refunds take 5-10 business days from the date Richway issues the refund to show up in the cardholder’s account. Richway will only issue the refund to the card originally used to place the order. Richway will issue a check to the original purchaser for orders paid by cash or check.

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

1) When an Independent Sales Associate applicant registers, a free Distributor Kit will be sent to the Independent Sales Associate. If an Independent Sales Associate applicant cancels his/her Independent Sales Associate Agreement (also referred to as Independent Sales Associate Contract in the Terms and Conditions) and returns his/her Distributor Kit within 15 days after the Independent Sales Associate applicant’s date of enrollment, Richway will give such Independent Sales Associate applicant a full refund for the cost of the Independent Sales Associate Registration/Distributor Kit. A refund will only be sent to the Independent Sales Associate in whose name it is registered. This policy will apply whether the Independent Sales Associate applicant registers directly from Richway or from his/her Sponsor. An Independent Sales Associate cannot register under another person’s name and resale. It must be registered under the Independent Sales Associate applicant name.
2) Richway updates and revises Distributor Kits from time to time. Independent Sales Associates are encouraged to keep their Distributor Kits current by purchasing update packets or new Distributor Kits as they become available. Outdated or old Distributor Kits may not be exchanged for current Distributor Kits.

1) During the period that their Independent Sales Associate Agreements are in force, Independent Sales Associates and all members of their Immediate Household are prohibited from directly, indirectly or through a third party recruiting any Richway Customers or Independent Sales Associates to participate in any other business venture.
2) For a period of twelve months after cancellation or termination for any reason of an Independent Sales Associate’s Independent Sales Associate Agreement, the Independent Sales Associate and all members of his or her Immediate Household are prohibited from directly, indirectly or through a third party recruiting to participate in any other business venture any Richway Customers or Sales Associates:

• who were in the Independent Sales Associate’s Marketing Organization at any time during the term of his or her association with Richway;
• with whom the Independent Sales Associate had contact during the term of his or her association with Richway;
• whose contact information (name, address, phone number or email address, etc.) the Independent Sales Associate or members of his or her Immediate Household has obtained at any time during the term of his or her association with Richway; or
• whose contact information (name, address, phone number or email address, etc.) the Independent Sales Associate or members of his or her Immediate Household obtained at any time from another person who obtained the information because of any other person’s association with Richway. The prohibitions under clauses (a)(i) and (ii) above include but are not limited to, presenting or assisting in the presentation of other business ventures to any Richway Customer or Independent Sales Associate or implicitly or explicitly encouraging any Richway Customer or Independent Sales Associate to join any other business ventures. It is a violation of this policy to recruit a Richway Customer or Independent Sales Associate to participate in another business venture even if the Independent Sales Associate does not know that the prospect is also a Richway Customer or Independent Sales Associate. It is the Independent Sales Associate’s responsibility to first determine whether the prospect is a Richway Customer or Independent Sales Associate before recruiting the prospect to participate in another business venture.(Please refer specifically to the definition of “recruit” in the Definitions of Terms at the end of these Policies.)

• create, publish, sell, use, display or distribute any literature, audio or video recording, Internet web site, telephone ad message, Internet bulletin board message, mass or bulk email message (including auto-response messages), infomercial or other print, audio, visual, electronic media or social networking sites which represents Richway, its products, services, Compensation Plan or business opportunity other than as specifically permitted pursuant to this Policy or that which is produced and provided by Richway;
• copy or reproduce any materials produced by Richway except as specifically permitted pursuant to this policy;
• unless approved by Richway, use the Richway name or logo or the name or logo of any of Richway’s products or services in any notice, display, advertisement or promotion, including, but not limited to, newspaper, magazine, radio, television or Internet or email advertisements, or telephone, Internet or other directories, (except an Independent Sales Associate may have a directory listing in the following format: “Richway Independent Sales Associate-[name of Independent Sales Associate]”);
• display, advertise or promote Richway’s products, services or business opportunity at county fairs, craft fairs, business fairs, trade shows, flea markets or any similar event, including the use of booths, without written documentation of the event submitted with the associated orders;
• charge for Richway-related meetings performed or arranged by an Independent Sales Associate except to the extent necessary to cover the actual out-of-pocket expenses incurred.
• advertise on any Online Internet Sales Commerce sites, such as but not limited to Amazon, eBay, Craig’s List, iOffer, Webidz, eBid, BlueJay, eCrater, Online Auction, CQOut, etc.
• advertise special offers, discounts, calls for specials, free shipping, free gifts, extended free trials, extended and/or third party warranties, and similar statements on websites, social media (Facebook, Twitter, etc.) or any other types of media.
• advertise products at no less than the Minimum Advertised Price (MAP) indicated on the Price List.

• The information presented in the US FDA’s Medical Device 510K indications for use of the Biomat: Temporary relief of minor muscle pain, minor joint pain and stiffness, joint pain associated with arthritis, muscle spasms, minor sprains, minor strains, minor muscular back pain, relaxation of muscles, and temporary increase of local circulation where applied.
• Information disseminated related to far infrared rays, negative ions, and their benefits must state the source (peer reviewed journals, clinical studies, etc.).
• This disclaimer must be added to any statements made other than those approved by the FDA: “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Specific medical advice should be obtained from a licensed health care practitioner.” Failure to comply will result in termination.
• Richway’s product warranty term is a limited 3 year. If there are any problems with the product within one (1) year from date of receipt, the Company will repair or exchange the product presented with their original invoice number free of charge. For the second and third year, there will be charges for repairs or exchanges. See Repair Service Policy for more detailed information.

• conduct themselves in a professional, courteous and considerate manner;
• represent Richway products in a sincere and honest manner and will honor Richway’s Return Policy and Repair Service Policy;
• represent the Richway Compensation Plan only as prescribed by Official Richway Material;
• become familiar with and utilize sales techniques, Richway’s Compensation Plan and Policies and Procedures, and other materials as prescribed by Richway;
• present the Richway business opportunity in a manner which is consistent with Official Richway Material; and
• provide training, motivation and support to Independent Sales Associates in their organization.

• engage in any deceptive, unlawful, or unethical business or recruiting practice;
• engage in any high pressure selling or recruiting practices;
• enroll minors or persons who are not capable of making an informed decision with respect to entering into an Independent Sales Associate Agreement;
• order Richway products for other Customers or Independent Sales Associates without the express permission of such persons; or
• seek in any way to violate or circumvent Richway’s policies

• Therefore, Independent Sales Associates who do not produce Personal Sales or Personal Purchases for 12 consecutive months or longer will not receive the commission or bonus attributable to such status for the sales generated through their Marketing Organization. Failure to produce Personal Sales or Personal Purchases for 12 consecutive months constitutes the Independent Sales Associate’s status as inactive. An Independent Sales Associate who has become inactive will not lose all of his/her Personal Enrollees and his/her Marketing Organization. The status of inactivity shall become effective on the day following the last day of the Personal Sale or Personal Purchase.
• An Independent Sales Associate may voluntarily resign from their current position for any reason at any time by sending a completed Richway Letter of Resignation Form or by giving written notice to Richway bearing his/her original signature, printed name, Independent Sales Associate ID Number, date of resignation, and Sponsor from which they are resigning from. An Independent Sales Associate who voluntarily resigns will lose all of his/her Personal Enrollees and his/her Marketing Organization. A Richway Letter of Resignation Form will help ensure the accurate information necessary to process the resignation is submitted. Resignation notices must be mailed, faxed or emailed to: Richway, 1314 S. King Street Suite 520, Honolulu, HI 96814; Fax No: (808) 597-1651; Email: customerservice@richwayusa.com.

• Abide by any and all federal, state, provincial, county and local laws, rules and regulations pertaining to the acquisition, receipt, holding, selling, distributing or advertising of Richway products and services and the promotion of the Richway business opportunity;
• At the Independent Sales Associate’s own expense, make, execute or file all such reports and obtain such licenses as are required by law or public authority with respect to his/her Independent Richway Business and/or the receipt, holding, selling, distributing or promoting of Richway products;
• Be solely responsible for declaration and payment of all local, state, provincial, federal and general sales taxes and fees as may accrue because of the Independent Sales Associate’s activities in conjunction with his/her Independent Richway Business;
• Supply all of his/her own equipment and tools for operating his/her business, such as telephone, transportation, professional services, office equipment, and office supplies; and
• Provide his/her own place of business and determine his/her own work hours

• issuance of a written warning or admonition;
• imposition of a fine, which may be imposed immediately or withheld from future commission and/or bonus checks;
• reassignment of all or part of his/her Marketing Organization;
• suspension of his/her Independent Sales Associate Agreement for one or more months;
• cancellation of his or her Independent Sales Associate Agreement;
• termination of his or her Independent Sales Associate status; or
• any other measure expressly stated within any of the policies set forth in the Policies and Procedures or any provision of the Independent Sales Associate Agreement. Richway has the right to withhold from an Independent Sales Associate all bonuses and commissions during the period that Richway is investigating the alleged violative conduct of the Independent Sales Associate. If an Independent Sales Associate’s Independent Sales Associate Agreement is canceled due to a violation preceding the investigation, the Independent Sales Associate will not be entitled to any commissions or bonuses withheld by Richway during the investigation period.

• Compensation Plan: The plan offered by Richway that sets forth the compensation provided to Richway Independent Sales Associates for the continuing building, promoting, training, motivation, servicing and development of their Independent Sales Associate Businesses.
• Customer: A person who has a sponsor, has completed, executed, and delivered to Richway an order form, and purchased a Richway product.
• Compensation Plan: The plan offered by Richway that sets forth the compensation provided to Richway Independent Sales Associates for the continuing building, promoting, training, motivation, servicing and development of their Independent Sales Associate Businesses.
• Distributor Kit: The Richway product and business opportunity information portfolio provided to a new Independent Sales Associate pursuant to terms of the Independent Sales Associate Agreement which includes product and marketing information and other Official Richway Material.
• End Consumer: A person who purchases Richway products for the purpose of consuming them rather than for resale to someone else.
• Enroll: To enlist, sponsor or sign up an individual or entity into a program or organization.
• Enrollee: A Customer or Independent Sales Associate.
• Immediate Household: Married couples and persons residing in the same home, and with respect to Independent Sales Associates and Customers which are entities (e.g., corporations, tax exempt entities, etc.) rather than individuals, Immediate Household means the shareholders, owners, directors, officers, trustees, responsible parties, etc. of such entities and persons married to or residing in the same home with the persons who are the shareholders, owners, directors, officers, trustees, responsible parties, etc. of such entities.
• Inactive Independent Sales Associate: An Independent Sales Associate becomes inactive if he/she fails to personally produce Sales Volume for 12 consecutive months or longer. He/she will not receive the commission or bonus attributable to such status for the sales generated through their Marketing Organization.
• Independent Sales Associate (“ISA”/”distributor”): A person who has signed and submitted an Independent Sales Associate Agreement.
• Independent Sales Associate Agreement: Upon acceptance and approval by Richway, is part of a contract between the Independent Sales Associate and Richway.
• Independent Sales Associate Business: The business organization consisting of an Independent Sales Associate and those persons and entities that purchase Richway products or generate sales of Richway products from which the Independent Sales Associate is entitled to receive commissions.
• Independent Sales Associate ID Number: An Independent Sales Associate’s ID Number is the Independent Sales Associate’s Tax Identification Number. This must only be submitted to Richway if a Customer or Enrollee wishes to become an Independent Sales Associate. It is required for the release of commissions and bonus checks for those residing in the U.S.
• Marketing Organization: The Customers and Independent Sales Associates who comprise the group of individuals or entities from which the Independent Sales Associate is entitled to receive bonus checks based upon the collective Sales Volume of the group pursuant to the Compensation Plan.
• Official Richway Material: Material in any form which is authorized, published and disseminated by Richway. This includes, but is not limited to, printed material, audio and visual materials, fax and electronic communications and Internet communications.
• Order Form: The Order Form is an agreement between Richway and the Customer or End Consumer.
• Personal Enrollees: A Sponsor’s Enrollee to whom the Sponsor has personally introduced Richway and/or has played an active role in the presentation of Richway products or business opportunity.
• Personal Purchase: Purchases that an Independent Sales Associates makes personally.
• Personal Sales: Sales that an Independent Sales Associate makes to a Customer or End Consumer.
• Product Certificate: A coupon with certain requirements to be used in exchange for Richway products.
• Recruit: 1) To attempt to enroll, enlist, or solicit an individual or entity to join a business, program or organization; or 2) to attempt to promote, influence or encourage an individual or entity to join a business, program or organization; or 3) to present, or participate or assist in the presentation of, a business, program, organization or its products. To constitute recruiting, such efforts or attempts may be performed either directly through personal contact or indirectly through a third party.
• Repair Service Policy: Richway’s Repair Service Policy provides Customers and Independent Sales Associates the guidelines for product repairs.
• Return Policy: Richway’s Return Policy provides Customers and Independent Sales Associates the guidelines for product returns.
• Return Merchandise Authorization (“RMA”) Number: The Return Merchandise Authorization Number is a Richway generated number for all returns. Customers and Independent Sales Associates must contact Richway for this number before returning any products to Richway for refund, repair, and/or exchange.
• Sales Volume: The Sales Volume consist of the Independent Sales Associate’s combined Personal Sales and Personal Purchases.
• Sponsor (“Enroller”): The Independent Sales Associate who is listed on the Order Form as the Sponsor and has introduced Richway products to another person and/or has recruited that person as an Independent Sales Associate.

In the event that your Biomat® or Alkal-Life™ has stopped working after its first year, Richway & Fuji Bio offers a Lifetime Care Program for Richway Customers to quickly get a new replacement.

How to get the service:
To qualify for the Lifetime Care Program, you will needed to have purchased a Biomat®, Alkal-Life™, BioAcoustic Mat, Amethyst Pillow, Quantum Energy Pad®, or BioAmethyst Cushion™, from an official Richway distributor, and if your product is defective or not properly working after the first year.

Customers that have their Biomats® replaced by the Lifetime Care Program will only have Mat replaced, and will not receive a new controller, cotton pad, or carrying case.

To move forward with the Lifetime Care Program service, please contact us at
rma@richwayusa.comand provide:
• The purchaser’s name
• Richway Invoice (RI) number
• A detailed description of the problem you are experiencing

A representative will provide you with a Lifetime Care Program Form to fill out, as well as a Return Merchandise Authorization (RMA) number. The RMA number will be how we identify your Lifetime Care Program request. Once you have finished filling out the Lifetime Care Program form, and emailed it back, our representative will send you an Order Form to collect payment information for the replacement item. Once we have processed your payment, you will receive your replacement item within 7-14 business days. You do not need to ship your defective item.

Or

Visit us at: www.richwayandfujibio.com and click on Care Program to move forward with a replacement online.

If your Biomat® or Alkal-Life™ is defective within the first year, the customer will be eligible for a free replacement. The customer will need to send the defective item back to move forward with a replacement.

How to replace your item within the first year with Warranty:
1. If you are replacing an item within the first year, you will need to return the defective item. To move forward with a replacement, please contact us at rma@richwayusa.com to receive an RMA#.

2. Once you have received an RMA #, please pack item securely, legibly write the RMA# in a visible area, on the outside of the package, along with your name, address, and phone number, and ship the defective product back to:
Richway & Fuji Bio Inc
1314 South King St , Suite 520,
Honolulu, Hawaii 96814

3. Richway will not be responsible for packages that are shipped without an RMA# written on the outside of the package. These packages may be refused and sent back to sender.
Package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.

4. Once we have received your defective product, we will begin sending you your replacement item. You will receive tracking information on your replacement sent to your email.

Payment for Service:
1. Please refer to the table below for additional information on service fees on shipping charges.

2. If you would like to pay by check, you may send a check payable to Richway & Fuji Bio Inc (address above). The check should be enclosed securely in an envelope. Please write the provided RMA number on the check for reference.

Service time: Approximately 14 business days after Lifetime Care Program form and payment has been processed.

What is NOT covered by the Lifetime Care program and Warranty service?
The service does not cover any product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or
owner negligence such as the failure to maintain the product according to the owner’s manual
instructions, improper installation, accidental damage, damage from abuse, misuse, mold, mildew, bodily fluids and other liquid contact, rust or corrosion, and acts of nature.

**Customers will need a purchase history of the damaged item to qualify for any repair, warranty, or replacement services. Any online purchases through unofficial channels or distributors will not be eligible for any repairs or replacement.

For items requesting service within the return period: If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.

*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping ca rrier. If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready
upon claim request.

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Pol icy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable change s. Changes may be posted without notice to you.

** CONTROLLER PRICE BASED ON THE RICHWAY PRICE LIST
*** BIOMAT® ACCESSORIES – COTTON PAD, QUANTUM ENERGY PADS, AND ASSEMBLY PARTS. OTHER RELATED PRODUCTS – CUSHIONS, PILLOWS, GERMANIUM PADS, AND ALL HEALTH PRODUCTS
**** International requests: please be aware of customs duties, VAT and taxes of return destinations. Richway is not responsible for these fees or is not liable to provide details and information on these fees.

SHIIPING FEE CHART#1

Read and follow all instructions in this manual. Proper use of the Biomat will prevent harm to the user and damage to private property.

WARNING

Use carefully. May cause serious burns. Do not use over sensitive skin areas or in the presence of poor circulation. The unattended use of the Biomat by children or incapacitated persons may be dangerous. The Biomat is a medical device and should only be used by a competent adult. Elderly people and people with mobility issues need to be supervised.

• Do not alter, change or disassemble the product. Doing so may cause the product to malfunction and electric shock and fire may occur.
• Make sure to use the proper voltage for your country. Improper voltage may cause electric shock, fire or damage to the product.
• Make sure the plug is firmly connected to the outlet before operating.
• If there is a power outage, turn off the power and disconnect the plug.
• If the Biomat catches fire or begins to smoke, turn off and unplug the device. Report the problem to our Customer Service Center.
• Do not allow children near the Biomat unsupervised. Loss of life or injury may occur if a child wraps the power cord around their neck or trips and falls over the power cord.

CAUTION

Property damage, device malfunction, or injury may occur if the following instructions are not followed properly. If you do not feel well when using the Biomat, discontinue use and consult with a physician. Only use the Biomat for heat therapy. If it is not functioning properly, discontinue use and contact Customer Service.

• Do not modify or tamper with the Biomat.
• Do not jump, stand, or place heavy objects on the Biomat.
• Do not place the controller on the Biomat when in use. Keep the controller away from the Biomat.
• Do not place the Biomat on surfaces that are sensitive to temperature (i.e. leather).
• Do not cover the controller. Doing so may cause overheating of the controller.
• Do not secure the Biomat with any metal products such as pins.
• Do not drop, throw or mishandle the Biomat controller.
• Do not use the Biomat with any ointments, or creams that generate heat. Doing so may cause burns or injury to your skin.
• Do not use the Biomat with any oils without the waterproof cover. Doing so may cause damage to the Biomat.
• Do not operate the Biomat near objects that generate heat (i.e. ventilation from heaters, stoves) or magnetic fields (i.e.TV, magnetic objects).
• Do not step on or put heavy / sharp objects on the power cord, as the cord may be damaged.
• Do not use if the power cord is damaged. Doing so increases the risk of electric shock or fire.
• Low temperature burns can occur if using the Biomat for a prolonged period of time. Use with caution when the controller is set to 104° ~ 158°F (40° ~ 70°C). Check skin frequently. Stop using the Biomat if burns or blisters occur.
• Do not lay directly on the Biomat. Always cover the Biomat with the cotton pad provided with the product to prevent burns.
• Do not connect the Biomat to any other electronic device. This may cause injury, electric shock or fire.
• Do not use on sensitive skin or on areas where circulation is poor.
• Keep the Biomat away from sharp objects. Do not allow anything to puncture the folds of the Biomat.

CONTRAINDICATIONS

Do not use the Biomat on infants and young children. The Biomat is not indicated for the elderly and should consult with a physician prior to use. Do not use the Biomat if you have any of the following conditions:

• Person with organ transplant
• Person with high fever
• Person with cognitive disability
• Person with skin problems i.e. insensitivity to temperature change
• Person with acute disease, acute tumor, external pacemaker, the visually impaired, and any heart problems

If you have any of the following conditions, only use the Biomat if directed by a physician.

• Person with immobility
• Person with internal pacemaker/defibrillator
• Person with Adrenal Suppression Disorders, Addison’s Disease, Adrenal Insufficiency, Systematic Lupus Erythematosus, and Multiple Sclerosis (MS)
• Person with bypass surgery
• Person with diabetes
• Person with high blood pressure (hypertension)
• Person who is pregnant
• Person who is sick
• Person who recently received radiation/chemotherapy
• Person with surgical or silicone implants

INDICATIONS FOR USE

For use in adults over 18 years of age. The Biomat is indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis; the temporary relief of muscle spasms, minor sprains and strains, and minor muscular back pain; the relaxation of muscles; and the temporary increase of local circulation where applied.