By accessing and/or using this site you evidence your approval and acceptance of the following terms:


Discussion Forums
If you participate in any chat rooms, discussion boards, or other forum within the site, you agree to not:make any bigoted, hateful or racially offensive statements;advocate illegal activity or discuss illegal activities with the intent to commit them;post or distribute any material that infringes and/or violates any right of a third party or any law;post or distribute any vulgar, obscene, discourteous or indecent language or images;post or distribute any software or other materials which contain a virus or other harmful component;post material or make statements that do not generally pertain to the designated topic or theme of any chat room or bulletin board.

FujiBio-Richway reserves the right to remove or edit messages or material submitted by you. FujiBio-Richway is not responsible for material submitted or posted in chat rooms, on bulletin boards or on other forums by users of the site.

Disclaimer of Warranties and Damages; Limitation of Liability
Fuji-Bio/Richway makes no representation that the written materials contained in the site are appropriate or authorized for use in all countries, states, provinces, county or any other jurisdictions. If you choose to access this site, you do so on your own initiative and risk and are responsible for compliance with all applicable laws.

THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, FujiBio-Richway AND LICENSORS DISCLAIM ALL WARRANTIES , EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FujiBio-Richway AND LICENSORS DO NOT WARRANT OR REPRESENT THAT THE INFORMATION CONTAINED IN THE SITE IS ACCURATE, COMPLETE, CORRECTLY SEQUENCED, RELIABLE OR TIMELY, OR THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS AND/OR VIRUSES. YOU USE THE SITE AT YOUR SOLE RISK.
UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, TORT OR NEGLIGENCE, WILL FujiBio-Richway RELATED PARTIES, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS ) THAT ARISE OUT OF OR IN CONNECTION WITH ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, UNSEEMLINESS OR UNAUTHENTICATED OF ANY CONTENT IN THE SITE, OR THE USE OR INABILITY TO USE THIS SITE OR ANY CONTENT THEREIN. IN NO EVENT SHALL FujiBio-Richway, RELATED PARTIES' AND LICENSOR'S AGGREGATE LIABILITY TO YOU FOR ANY LOSS, DAMAGE OR CLAIM RELATED TO OR ARISING OUT OF THIS SITE EXCEED THE TOTAL AMOUNTS PAID BY YOU TO THE FujiBio-Richway FOR ACCESSING THIS SITE, IF ANY.


Termination
This agreement is effective until terminated by the FujiBio-Richway for any reason, with or without notice. Upon any termination of this agreement, you will immediately discontinue your use and access of the site and destroy all materials obtained from it.


Updates
FujiBio-Richway may amend or modify this Agreement or impose new conditions at any time upon inclusion of a notice on the site signifying that this agreement has been updated. Any use of the site by you after such update shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.


Miscellaneous
This agreement will be governed by Hawaii law without effect to any principles of conflicts of laws. If any provision of this agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.


Notice and Procedure for Making Claims of Copyright Infringement
It is the policy of FujiBio-Richway to respond to claims of intellectual property infringement. FujiBio-Richway will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA") and other applicable intellectual property laws. Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider's Designated Agent.

Notification must be submitted to the following Designated Agent for this site:

• Service Provider(s): FujiBio-Richway
• info@richwayusa.com

To be effective, the notification must be a written communication that includes the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Copyright © RICHWAY & FUJI BIO INC.

 

The revised policy will be effective starting on May 25, 2018


What this policy covers
Thank you for visiting www.richwayandfujibio.com. Richway & Fuji Bio Inc. (“Richway, “our”, “we” or “us”) has created this Privacy Policy to inform you of the types of information we may collect, how this information may be used, who we may share information with, how the information is stored and how you can access this information. This Privacy Policy applies to the information we collect about you when you use our online properties (our “Sites”) where this policy is posted, through offline methods, or through interactions with us, unless a different privacy policy is displayed.



Table of Contents
1. What information we collect about you
2. How we use information we collect
3. How we share information we collect
4. How we store and secure information we collect
5. How to access and control your information
6. How we transfer information we collect internationally
7. Other important privacy information



1. What information we collect about you
1) Information you provide to us
We may collect personal information about you when you use our Site(s), make a purchase, register as an Independent Sales Associate (ISA), or through your contact with us. For example, when you decide to make a purchase, you may be asked to provide certain personal information such as your first and last name / business name, address (billing and shipping addresses), telephone number, email address, credit card information, and banking information.When you register as an ISA, you are also asked to provide your tax ID number, user name and other personal information, which may be required to participate in the Richway business. If you provide any information to us of another individual, you are required to have secured the appropriate consent of that individual for disclosing such information to us.

2) Information provided by other sources
We may collect additional information about you from public and commercially-available sources and other third parties. Distributors may also share information about you with Richway. If you access third-party services, such as Facebook, Google, or Twitter through our Sites, to login to our Sites or to share information about your experience on our Sites with others, we may collect information from these third-party services. We may combine all of the information we collect and receive about you, both online and offline, and use or disclose it in the manner described in this Privacy Policy.

3) Information about your device and your use of our Sites
When you use our Sites, we may collect information sent to us by your computer or mobile device. This information includes, but is not limited to, the following:

1. Cookies: We and our third-party service providers may use “cookies” on our Site. Cookies allow a web server to transfer data to a computer for record keeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of our Site. We may also allow vendors to use cookies on our website. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.
2. Local Storage Objects: We and our third-party service providers may use Flash Local Storage Objects (“Flash LSOs”) in certain situations including to recognize you. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you generally cannot control, delete or disable the acceptance of Flash LSOs from your browser. For more information on Flash LSOs, and to learn how to control them, click on the Support Page for the Flash Player and choose Global Storage Settings Panel and follow the instructions. To see the Flash LSOs on your computer now, go to the Website Storage Settings Panel and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
3. Pixel tags and other technologies: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. However, in contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on website pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags) in connection with the Site to, among other things, track the activities of our Site visitors and compile statistics about Site usage and response rates. We and our third-party service providers also may use clear GIFs in HTML-formatted e-mail messages to help us track e-mail response rates, measure the success of our marketing campaigns, and identify when our e-mails are viewed or forwarded.
4. Site Analytics: We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Site. For example, we use Hotjar, a third-party web analytics service provider, to help us improve our website performance and user experience. For more information and to review Hotjar’s privacy policy and its opt-out tool, please see their privacy policy.
5. IP Addresses: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).An IP Address may be identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We may use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, detecting fraud, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.
6. Third-Party Links: Our Site may link to websites operated by other third parties. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Site, or for the privacy practices of third party Internet advertising companies. The inclusion of a link on the Site does not imply endorsement of the linked site by us.

2. How we use information we collect
1) To process transactions and provide customer support
When you make a purchase through our Sites, we may collect your name, telephone number, email address, credit card information, billing address and other information related to such purchase (collectively, “Payment Information”) from you, and may use such Payment Information in order to fulfill your purchase. We may also use information about you to authenticate you when you log in, request password resets and provide customer support, such as communicating with you about your account or transactions.

2) To provide marketing information and newsletters to you regarding our products, promotions and update notices
If you prefer not to receive such emails, please follow the “unsubscribe” instructions contained in any emails you have received. You may receive the benefit of hearing from Richway via postal mail or phone even if you have opted-out from receiving these marketing emails, unless you explicitly withdraw your consent to our use of your personal information as outlined in this Privacy Policy.

3) To send administrative communications regarding our Sites, announcements, etc.
These communications are necessary to serve you, respond to your concerns and to provide customer service. Because this information may be important to your use of our Sites, you may not opt-out of receiving such communications unless you explicitly withdraw your consent to our use of your personal information as outlined in this Privacy Policy.

4) For research and development
We may use collective information about how people use our Sites and products, such as the feedback provided directly to us through direct communication, surveys, and questionnaires. This feedback will be used to identify trends, usage, activity patterns and areas for integration and improvement of our Sites, products, and operations.

5) For safety and security
We may use information about you to verify accounts and activity, to detect, prevent and/or remediate suspicious account activity and to identify violations of our Terms and Conditions or Policies and Procedures, as stated in the ISA Agreement.

6) To manage and protect legitimate business interests and legal rights Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

7) With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured stories to promote Richway, with your permission.




3. How we share information we collect
1) Customers
If you are a customer, to assure the highest level of service, we may share personal information about you (excluding credit card information and order details, however, you may elect to share order details as stated below) with your Sponsor, who is committed to making sure you’re pleased with the products you purchase and that you receive a favorable experience. Your Sponsor has agreed not to share your information with any non-affiliated third parties and is obligated to observe the intent of this Privacy Policy. An ISA may share your information with other ISA’s with which they have a relationship. You may elect to share order details with your Sponsor or let us know if you do not want any personal information shared with your Sponsor, by contacting us as described in the “Contact Us” section, below, and we will assist you.

2) ISA’s
If you are an Independent Sales Associate (“ISA”) with Richway, you’ll receive advice and information from your Sponsor and upline Marketing Organization. To allow such communication, we may share your contact information, level, business volume, etc. with your Sponsor and upline Marketing Organization. They have agreed not to share your information with any non-affiliated third parties and are obligated to observe the intent of this Privacy Policy. In the ordinary course of supporting your business, information about you and your orders must be shared with your Sponsor and immediate upline. You have the opportunity to let us know, however, if you do not want any personal information shared beyond your Sponsor.

3) Affiliates and Partners
We may share personal information you provide online with other Richway-related entities and/or trusted business partners with whom we collaborate, as well as those that provide services to our Site. Where we engage non-affiliated third-party agents or contractors, we require them also to observe the intent of this Privacy Policy.

4) Vendors and Service Providers
We may share your information with vendors that perform functions on our behalf. Examples of such functions include fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service.

5) Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights
We may also disclose your information: as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, including disclosure to authorized third party auditors; or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate or prevent fraud, or respond to a government request.

6) Assignment
We may share your information if Richway is involved in a merger, acquisition, reorganization, assignment or sale of or transfer of business, assets, or stock, or in the unlikely event of bankruptcy.

7) Other Parties in Aggregated Form
We may share your information with third parties in aggregated or de-identified form.

8) Other Parties with Your Consent
In addition to the sharing described in this Privacy Policy, we may also share information about you with third parties for any other purpose disclosed to you at the time we collect the information or pursuant to your consent or direction.




4. How we store and secure information we collect
1)Information storage and security
We use organizational and technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.

2)How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

1. Account information: We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Sites. Where we retain information for Site improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Sites, not to specifically analyze personal characteristics about you.
2. Information you share on our Sites: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your other users to make full use of our Sites. For example, if you have purchased products through an ISA, we continue to display your position within the Marketing Organization.
3. Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

5. How to access and control your information
1) Choices
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.
We also reserve the right, from time to time, to re-contact former Site visitors and users. Finally, we are not responsible for removing information or causing information to be removed from the databases or other records of third parties (including vendors and service providers) with whom we have already shared your Personal Information.

2) Promotional communications
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.




6. How we transfer information we collect internationally
Our Sites are headquartered in the United States. Please be aware that information you provide to us or that we obtain as a result of your use of our Sites may be collected in your country and subsequently transferred to another country in accordance with applicable law. Using our Sites demonstrates your consent to the processing of information as described in this Privacy Policy.




7. Other important privacy information
1) Our policy towards children
Our Sites are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

2) Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on our Sites homepages, announcements page, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use our Sites to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using our Sites and deactivate your account(s), as outlined above.

2) Contact Us
Your information is controlled by Richway & Fuji Bio Inc. If you have questions or concerns about how your information is handled, please direct your inquiry to Richway & Fuji Bio Inc. as set forth below.





RICHWAY & FUJI BIO INC.
- 1314 South King Street Suite 520, Honolulu, HI 96814
- Email: admin@richwayusa.com

<GENERAL INFORMATION>
Richway and its designated shipping carriers cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by Richway and the shipping carrier are estimates only. For detailed information, see your country’s specific shipping guidelines below.

Due to a high rise in fraud and package theft, any changes to delivery must be done through Richway HQ. Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours. See the “CHANGE YOUR SHIPPING/PICKUP OPTIONS” section below for more information.

Our shipping carrier(s) usually do not ship on weekends or local holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Certain shipments may be eligible for Saturday delivery depending on various factors. Please contact the shipping carrier for more information regarding your specific shipment.

Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.
Once an order is charged/paid for, it must be shipped out for delivery within the delivery time-frame. Richway does not “hold” submitted orders for delayed processing or delivery. Orders should be submitted with consideration to the processing and delivery estimates stated below.

Most items are shipped individually. These items include, but are not limited to: Biomat, Orgone Biomat, Bio-belt, BioAcoustic Mat, Pillow, Alkal-Life 7000sL, Quantum Energy Pad, BioAcoustic Mat, Aroma Stand.

We do not ship to APO/FPO/PO Box addresses.We do not ship using third party accounts.We do not ship to freight forwarding companies and most private mailing service locations.

Occasionally, we must alter our shipping schedule due to holidays and/or unforeseen causes. Richway home office in Honolulu, Hawaii will be closed in observance of certain US Holidays. Please visit our Contact Us page for a list of observed holidays.



CHANGE YOUR SHIPPING/PICKUP OPTIONS
Due to a high rise in fraud and package theft, any changes to deliveries must be done through Richway HQ.
Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipi.

You may change your shipping/pickup options if your order has not begun processing.


Contact us at 1-855-338-6410 OPTION 2 and by e-mail at orders@richwayusa.com within 1 hour of placing your order (during normal business hours) if you would like to:

• Change your shipping method (Standard or Expedited – US only).
• Change your order from shipping to Hawaii office pick-up.
• Change the shipping address.
• Waive signature requirement.

USA (UPS shipments) ONLY – You may change some of your shipping/pickup options after your order has begun processing, but it may incur a fee (as listed below).

Contact us at 1-855-338-6410 OPTION 3 or by e-mail at shippingstatus@richwayusa.com immediately if you would like to arrange the following after processing has started (during our normal business hours):

• Change the shipping address within the same city/state. – $20 fee per item.
• Change the shipping address to a different city/state. – Contact Richway for quote.
• Designate an alternate date of delivery (within the allotted time frame provided by UPS) - $20 fee per item.
• Change the shipping address to a UPS Store Franchise other than the UPS-designated Customer Center. – Contact Richway for quote.
• Hold for pick-up at UPS-designated Customer Center (max 5 business days). – Free of charge (must be picked up by deadline set by UPS).

BACK ORDERED ITEMS
If any item is out of stock, a notice will be posted to this website’s bulletin board. We will ship items as they become available.


DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI/order number or shipment tracking number ready upon claim request.


120 VOLT AND 220 VOLT ITEMS:
Richway manufactures 120V and 220V of some items for orders placed both in the continental U.S. and internationally*.
120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V.
220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V.*
The BioAcoustic Mat and Rejuvena Facial Care System’s power adapter are a universal voltage with a US plug. An adapter will be necessary to use in other locations.
*In some cases, an adapter is necessary for the proper wall socket compatibility. (Richway does not provide the adapter).






<SHIPPING INFO BY REGION>


UNITED STATES
Most items* are shipped from our Chicago, IL based warehouse facility, Arkman Logistics. Our warehouse facility is a “ship-out only” location and does not accept customer pickups or customer service inquiries.

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.
If you wish to waive the signature requirement, you must indicate this request on your order. Waiving the signature requirement releases all liability from Richway & Fuji Bio Inc. in the event your package is lost or stolen after delivery.

Once your order has shipped, we are not able to remove the signature requirement due to the nature of our shipping carrier’s policies.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Due to a high rise in fraud and package theft, any changes to delivery must be done through Richway HQ. UPS will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours.
Our warehouse does not ship on Fridays, Saturdays, or Sundays.


1. Standard Orders
Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping.Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).


2. Expedited Orders
Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping. Shipping time: Up to 3-5 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 24 hours after credit card settlement, excluding weekends and US/local holidays.

Expedited orders must be received by Richway home office Monday-Friday (not including holidays) by 5:59am HST to be charged the same day and shipped the following business day.

Expedited orders received by Richway home office from Monday to Friday after 5:59am HST will be charged the following business day and shipped the business day after.


3. Product Certificate Orders
Shipping time: Up to 30 business days (excludes weekends, US/local holidays, and based on stock availability).


4. Missed Deliveries
For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

Please contact 1-800-742-5877 (1-800-PICK-UPS) with your tracking number for more information regarding your specific shipment.


5. Refusal of Delivery
If you refuse delivery of any order, you are responsible for the original shipping charges. Upon refusal, it will be returned to our warehouse. Please notify us upon refusal. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable).


6. Incorrect Delivery Address
If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.



7. Multi-item Shipping Discount
Discount shipping rates are available when you purchase one (1) or more of select accessories. Please note that the accessories must be shipped to one (1) address to be eligible for the discounted shipping rate.*

Please visit the Richway Shopping Cart to place multi-item orders. These discounted items are unavailable to order through the Richway BackOffice.

*Shipping discounts are not available for Alaska.





ALASKA
All orders shipping to Alaska are charged an additional fee per item. Please see the Alaska Price List for shipping prices.



HAWAIIAN ISLANDS
All orders being shipped to the Hawaiian Islands must include a 4.712% general excise tax.



OAHU – RICHWAY HOME OFFICE PICKUP
All orders being picked up at Richway’s home office in Honolulu, Hawaii must include a 4.712% general excise tax.
Please contact us at 1-855-338-6410 OPTION 2 before placing your order to check for availability of item(s) and to confirm a pickup date and time.
Orders for items that are in stock are usually available for pickup within the same day of credit card settlement excluding weekends and holidays.



CANADA
Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

Richway’s shipping quote for Canada (indicated on the Price List) does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s Customs Department for estimates and more info regarding these fees.

Note: At this time, the Bio-belt, Mega Bio Cleanse 365, and Alpha Max 3.5 cannot be shipped to Canada.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.


1. Standard Orders
Estimated shipping time: Up to 7-14 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 48 hours after credit card settlement, excluding weekends and US/local holidays.


2. Product Certificate Orders – CANADA
Shipping time: Up to 30 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).


3. Missed Deliveries
For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

If you miss the deadline to make arrangements for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Please contact UPS CANADA at 1-506-877-4877 with your tracking number for more information regarding your specific shipment.


4. Refusal of Delivery
If you refuse delivery of any order, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.


5. Incorrect Delivery Address
If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.




MAINLAND CHINA
Please contact us at +1 855-338-6410 OPTION 3 for price quote.

CVC/CCC regulations in PR China require a maximum temperature of 140°F/60°C, so Biomats shipping to China will have a temperature range of 77°F/25°C – 140°F/60°C.

Note: At this time, the Alkal-Life 7000SL Water Ionizing Unit, Bio-belt, BioAcoustic Mat, Alpha Max 3.5, and Detoxi Salt cannot be shipped to China.
For China shipments, the quotes provided for most items* include import fees such as customs/duty tax and VAT.

Most items are shipped using local carriers within the region. Shipping carrier may vary depending on item type and location.

*Items that do not include customs/duty tax and VAT in the shipping quote are for smaller packages such as Biomat Accessories, Alkal-Life Accessories, and the Rejuvena and its accessories. Import fees for these items are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.


1. Standard Orders
Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).
Orders for items that are in stock are usually dispatched up to 5-7 business days after credit card settlement excluding weekends and US/local holidays.



2. Product Certificate Orders
Shipping time: Up to 30 business days (excludes weekends, US/local holidays, and based on stock availability).


3. Missed Deliveries
At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.





ALL OTHER INTERNATIONAL LOCATIONS (excl. Canada, China)
Please contact us at 1-855-338-6410 for price quote. Please have the destination address ready.Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

For certain locations and items, an alternate carrier may be used.

Note: At this time, the Biomat and Bio-belt cannot be shipped to Europe.
Alpha Max 3.5 and Mega Bio Cleanse 365 cannot be shipped to locations outside of the United States.The BioAcoustic Mat cannot be shipped to locations outside of North America.

Richway’s shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

With respect to each item for which import fees have been calculated, you authorize Richway to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item.

If you choose to designate an alternate carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item, Richway is no longer accountable for any issues that may arise.*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.


1. Standard Orders
Shipping time: Up to 14-21 business days (excludes weekends, US/local holidays, and based on stock availability).
Orders for items that are in stock are usually dispatched up to one week after credit card settlement excluding weekends, US/local holidays, and based on stock availability.


2. Product Certificate Orders
Shipping time: Up to 30 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability.


3. Missed Deliveries
At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

If you miss the deadline to plan for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.


4. Incorrect Delivery Address
If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.




DOC#: SP-001 – REV 3
LAST UPDATED: JULY 1, 2019

*Shipping expense for all international orders outside of USA will be deducted from the total refund total once items shipped. Any refused or returned items for International orders, customers are responsible for shipping charges, any import fees that are incurred on the package, and the cost of returning the product back to Richway.


How to request a return for refund:
A return merchandise authorization (RMA) number must be obtained by contacting our office (808- 589-2800 / Toll-Free 1-855-338-6410) or emailing us ( rma@richwayusa.com) before any returns for refunds are made. Be sure to have the Richway Invoice (RI) number from your order on hand when contacting our office. If you do not have this info, please contact the Independent Sales Associate you purchased from to obtain it. Your date of inquiry to return (whether by e-mail or phone) will be noted.

Returns must be received by our office within two (2) weeks from the date the RMA was issued. The customer is responsible for all return shipping charges.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.


How to send in your product return:
1. All returned items should be packed in the same manner in which they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. Note: If you purchased a Biomat of any size, you may keep the cotton pad that was included as a complimentary gift.

2. IMPORTANT: Write the RMA number obtained from Richway on the outside of the package and enclose a return name, address and contact phone number with the shipment. *Richway will not be responsible for packages that are shipped without an RMA number written on the outside of the package. These packages may be refused and returned to sender.

3. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. *NOTE: The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.


When will I receive my refund?
Refunds are issued after Richway receives and inspects the returned items. Refunds take 5-10 business days from the date Richway issues the refund to show up in the cardholder’s account. Richway will only issue the refund to the card originally used to place the order. Richway will issue a check to the original purchaser for orders paid by cash or check.

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

In the event your warranty has expired, and you need a repair for one of our products, Richway & Fuji Bio offers a repair service for anyone who owns one of our products.


How long does the repair service last
Repair service is available for each product’s serviceable life. If we determine that a product is not repairable due to unavailability of functional parts or the serviceable life of the product has expired, we will not be able to service your product. Trade-ins are an option.


What is covered by the repair service?
The repair service grants the owner a rate for which out-of-warranty products are repaired. This is subject to the serviceable life of the product and parts availability. See below for a list of parts and products covered.


Parts covered:
Biomat® / Biobelt™ / Amethyst Pillow: Electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and *carry case
Orgone Biomat™: Electronic components, heating element, and **microfiber cover
Quantum Energy Pad® (QEP) / Quantum Energy Comforter™ (QEC): microfiber cover, internal cushion, comforter, and pillow case
Alkal-Life™: Main unit and accompanying parts
Rejuvena™: Main unit, adapter, and USB charger*
Covered within the first year (12 months) only**
Covered within the first three years (36 months) only


Parts covered:
Biomat® / Biobelt™ / Amethyst Pillow: Electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and *carry case
Orgone Biomat™: Electronic components, heating element, and **microfiber cover
Quantum Energy Pad® (QEP) / Quantum Energy Comforter™ (QEC): microfiber cover, internal cushion, comforter, and pillow case
Alkal-Life™: Main unit and accompanying parts
Rejuvena™: Main unit, adapter, and USB charger*
Covered within the first year (12 months) only**
Covered within the first three years (36 months) only


What is NOT covered by the repair service?
The repair service does not cover any product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner’s manual instructions, improper installation, accidental damage, damage from abuse, misuse, mold, mildew, bodily fluids and other liquid contact, rust or corrosion, and acts of nature.


How to get service:
To obtain service, contact your local Customer Service Center and provide the purchaser’s name, Richway Invoice (RI) number, and a detailed description of the problem you are experiencing. *A representative will provide you with a return merchandise authorization (RMA) number. This number is required and must be legibly written/printed in a visible area on the outside of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. The customer is responsible for shipping costs to send the product to Richway for repair or replacement. Richway will cover the shipping costs to return the product back to the customer. *NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.


How to send product in for repair:
Pack items securely. Do not send the Biomat® in the suitcase/carry bag. If stones are leaking from the Biomat® for any reason, tape the delivery box well at all openings to prevent stones from leaking out of the package while in transit.

• IMPORTANT: Write the RMA number on the outside of the package and enclose return name, address and phone number. *Richway will not be responsible for packages that are shipped without an RMA number written outside of the package. These packages may be refused and returned to sender.

• The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.

• Ship the item postage paid to:

1. Richway & Fuji Bio Inc.
1314 S. King St., Suite 520, Honolulu, Hawaii 96814Tel: 808-589-2800Toll-Free: 1-855-338-6410 (U.S.A, Canada, Guam, Saipan)Fax: 808-597-1651

2. R&L Co., Ltd.
11F, Ace Gwangmyeong Tower B, 108 Haan-Ro, Gwangmyeong-Si, Gyenggi-Do, Korea 14319Tel: 02-6112-7711 / Fax: 02-6112-7749


How to send product in for repair:

• Upon completion of the repair, Richway will contact the customer for payment information and return address confirmation.
• If you would like to pay by check, you may enclose a check payable to Richway & Fuji Bio Inc. with your repair. The check should be enclosed securely in an envelope and taped to the item. Please write the provided RMA number on the check for reference.

Repair time: Approximately 6-8 weeks from date of receipt.

For items requesting service within the return period: If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.


*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
er is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready upon claim request.

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you

Trade in your old Richway & Fuji Bio products and apply a credit towards your new purchase.


How it works:
The amount of credit you will receive is 30% of the original purchase price of your trade-in item towards one of equal or greater value OR 30% off a lesser value item. The credit will be deducted from the purchase price of the new item plus shipping. Credit from one trade-in item may be applied to the purchase of one new item only. You cannot use more than one trade-in item to receive a greater discount on a new item.

Trade-in for the same product (plus shipping)
Ex: Professional Biomat
Professional BiomatOriginal Purchase Price $1450 x 30% = $435 (cr)
Current Purchase Price $1695 - $435 (cr) = $1260 + $60 (S/H) Total: $1320

Trade-in for a product of lesser value (plus shipping)
Ex: Professional Biomat Mini Biomat
$670 x 30% = $201 (cr)
$670 - $201 (cr) = $469 + $40 (S/H) Total: $509

Trade-in for a product of greater value (plus shipping)
Ex: Professional Biomat
Single Biomat Original Purchase Price $1450 x 30% = $435 (cr)
Current Purchase Price $2600 – $435 (cr) = $2165 + $100 (S/H) Total: $2265


Which products qualify for the Trade-In Program?
Biomat®, Orgone Biomat™, Biobelt™, Amethyst Pillow, Quantum Energy Pad®, Quantum Energy Comforter™, Alkal-Life™, and Rejuvena™


How to get service:
Please contact Richway Technical Support at 808-589-2800 / 855-338-6410 (toll-free) or rma@richwayusa.com and provide the name of the original purchaser and Richway Invoice (RI) number to receive a return merchandise authorization number (RMA) for the trade-in. *This number is required and must be legibly written/printed in a visible area on the outside of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. The customer is responsible for shipping costs to send the product to Richway for trade-in and shipping costs for the new product.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.


How to send product in for trade-in:

• Pack items securely. Do not send the Biomat in the suitcase/carry bag. If stones are leaking from the Biomat for any reason, tape the delivery box well at all openings to prevent stones from leaking out of the package while in transit.
• Write the RMA number on the outside of the package. *Richway will not be responsible for packages that are shipped without an RMA number written outside of the package. These packages may be refused and returned to sender.
• The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
• Alkal-Life Lease Units ONLY - Richway & Fuji Bio is currently extending the service of sending the customer an electronic label for the return of the system.
• Trade-ins within 1st year of delivery - For trade-ins on items that are still within the 1st year from date of delivery, Richway & Fuji Bio requests that all parts are to be returned in order to complete the trade-in.

Ship the item postage paid to:
Richway & Fuji Bio Inc.
1314 S. King St., Suite 520, Honolulu, Hawaii 96814
Tel: 808-589-2800
Toll-Free: 1-855-338-6410 (U.S.A, Canada, Guam, Saipan)
Fax: 808-597-1651


How to send in your new order:
You may place an order using our Printable Order Form. Write the RI number provided on the order form. On the order form’s description section, please indicate: “Trade-In Item” and the RI Number of the original purchase. Submit your order via email or fax to orders@richwayusa.com or 808-597-1651. If you would like to pay by check, you may enclose the order form and a check payable to Richway & Fuji Bio Inc. with your trade-in item. The order form and check should be enclosed securely in an envelope and taped to the item. Please write the new RI number on the check for reference. Your new order will be processed upon receipt of your returned item.

The Trade-In policy is a separate service from the Product Warranty.

*Trade-in orders do not count towards Points, Commission, or Product Certificates.
**Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

3 Year Limited Warranty(Effective for purchases made from September 1, 2015)

Products covered: Biomat 7000MX, Biobelt 7000MX, Amethyst Pillow, Quantum Energy Pad, Quantum Energy Comforter, Alkal-Life 7000sl, Rejuvena 7000

Richway & Fuji Bio Inc. warrants the covered product to be free from defects and malfunctions at the time sold. “Defects” as used in this warranty, are defined as imperfections which impair or impede the function and use of the product.


How long the warranty lasts
This warranty lasts 3 years from the date of delivery. This warranty extends to the original purchaser only. Coverage terminates if you sell or otherwise transfer ownership.


What this warranty covers

• Biomat / Biobelt / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement, and carry case.
• Quantum Energy Pad / Quantum Energy Comforter: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case
• Alkal-Life: This warranty covers any defects or malfunctions in the main unit and accompanying parts.
• Rejuvena: This warranty covers any defects or malfunctions in the main unit, adapter, and USB charger.

If Richway & Fuji Bio determines that such goods are defective, within the period of this warranty, Richway & Fuji Bio will repair or replace the parts free of charge for the first year. Repair or replacement for the second and third year requires a fee, which can be found on our website. Repair or replacement is the sole and exclusive remedy available to the buyer, and shall constitute the fulfillment of all Richway & Fuji Bio obligations in respect to the goods furnished under this agreement.


What this warranty does not cover
This warranty does not cover abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions and improper maintenance. Richway & Fuji Bio shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products by surplus or bulk re-sellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products of parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Richway & Fuji Bio..


How to get service
To obtain service under this warranty, contact Customer Service at 1-808-589-2800 / Toll-Free 1-855-338-6410 or RMA@RichwayUSA.com and provide the purchaser’s name, Richway Invoice (RI) number, and a detailed description of the problem you are experiencing. They will provide you with a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. If servicing within the first two (2) months, we will send you a prepaid shipping label to cover your shipping costs. If servicing from the third month and on, the customer is responsible for shipping costs to return the product for repair or replacement. We will cover the shipping costs to return the product back to the customer.


When will I receive my refund?
Return addresses:

Richway & Fuji Bio Inc.
1314 S King Street, Suite 520, Honolulu, HI 968141
Tel. 808-589-2800
Toll-Free: 1-855-338-6410 (USA, Canada, Guam, Saipan)
Fax: 1-808-597-1651

R&L Co., Ltd.
11F, Ace Gwangmyeong Tower B, 108 Haan-Ro, Gwangmyeong-Si, Gyeonggi-Do, Korea 14319
Tel: 02-6112-7700 | Fax: 02-6112-7749


How do state laws apply
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any implied warranties last the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations of exclusions may not apply to you.


*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this warranty and policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on this Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

Capitalized terms used in the Policies and Procedures have the meanings set forth in the Definitions of Terms.


1. Introduction
Richway has grown tremendously in the last few years due to its Independent Sales Associates hard work and success. With Richway’s growth, it becomes important that all Independent Sales Associates are kept up to date so that Richway can continue to grow. This means that all Independent Sales Associates must explain information pertaining to Richway and its product line accurately.

To encourage Richway’s growth for the future, it is imperative that we make revisions and additions to our Policies and Procedures and reinforce them thoroughly. The Policies and Procedures constitute a living document where sections of the document are subject to change as needed to protect the Richway business. For the most updated Policies and Procedures, please visit our website.


2. Becoming a Customer
To become a Customer, a person must: (a) have a Sponsor who has submitted an Independent Sales Associate Agreement; (b) complete and sign a Richway Order Form. Customers are not authorized to market or resell Richway products unless they have also signed and submitted an Independent Sales Associate Agreement.


3. Becoming an Independent Sales Associate (ISA)
To become an Independent Sales Associate, a person must first (a) have a Sponsor who has submitted an Independent Sales Associate Agreement, which has been accepted and approved by Richway; (b) sign and submit an Independent Sales Associate Agreement. Once Richway has accepted and approved the Independent Sales Associate Agreement, the Independent Sales Associate is authorized to market or resell products. Richway reserves the right to accept or reject anyone as an ISA. An Independent Sales Associate may only have one sponsor. Richway prohibits transferring from one sponsor to another. In addition, once a person has been placed, the placement may not change under any circumstance.

No inventory purchase is required to be an Independent Sales Associate. Any and all purchases are made at the sole discretion of the Independent Sales Associate. Independent Sales Associates should make it clear in each presentation that no inventory purchase is required to market Richway products. It should be stressed that Independent Sales Associates can build their business by selling Richway’s products directly from the catalog, and having it shipped directly to the customer.


3. Becoming an Independent Sales Associate (ISA)
To become an Independent Sales Associate, a person must first (a) have a Sponsor who has submitted an Independent Sales Associate Agreement, which has been accepted and approved by Richway; (b) sign and submit an Independent Sales Associate Agreement. Once Richway has accepted and approved the Independent Sales Associate Agreement, the Independent Sales Associate is authorized to market or resell products. Richway reserves the right to accept or reject anyone as an ISA. An Independent Sales Associate may only have one sponsor. Richway prohibits transferring from one sponsor to another. In addition, once a person has been placed, the placement may not change under any circumstance.

No inventory purchase is required to be an Independent Sales Associate. Any and all purchases are made at the sole discretion of the Independent Sales Associate. Independent Sales Associates should make it clear in each presentation that no inventory purchase is required to market Richway products. It should be stressed that Independent Sales Associates can build their business by selling Richway’s products directly from the catalog, and having it shipped directly to the customer.


4. Individuals, Corporations and Tax Exempt Entities
Richway will only consider for acceptance as Independent Sales Associates individuals or entities that fall into one of the following categories:

1) Individuals who are of the legal age
2) Corporations in good standing in the state, province, or country of their incorporation which have as their sole shareholder(s), director(s), and officer(s) either one unmarried individual or a married couple.
3) Tax exempt entities which are registered and approved as tax exempt institutions under Section 501(c)(3) of the United States Internal Revenue Code or under Second 248(1) of the Income Tax Act of Canada.
4) Charitable giving corporations established in accordance with Richway guidelines.


5. Customer Numbers
Customers may not use or submit to Richway any Social Security Number, Social Insurance Number, portion of Social Insurance Number, Tax Revenue Number, Taxpayer Identification Number or Corporate Account Number, unless they intend to become an Independent Sales Associate and complete an Independent Sales Associate Agreement.


6. Proper Completion of Documents
All agreements must be completely and properly filled out and signed. No copies or alterations will be accepted. If any agreement is altered in any way the agreement will not be deemed accepted by Richway except in its original unaltered form, regardless of passage of time or payment of commissions by Richway. Richway will not be responsible for loss of commissions or bonuses or for delays in Customer or Independent Sales Associate registrations or orders due to: (a) errors by Customers or Independent Sales Associates in preparing or sending agreements, orders or other documents; (b) delays or errors caused by the mail or fax transmission; (c) non-receipt of documents by Richway (d) illegible or incomplete information on agreements (e) the inability of Customers or Independent Sales Associates to reach Richway by telephone or fax during busy calling periods. Richway will process and credit orders and enrollments in the calendar month in which they are received by Richway. Richway will contact Sponsors if any issues and errors are found. It is the responsibility of the Sponsor to contact and follow up with their Customers and those in their Marketing Organization.


7. Ordering Products
Orders may be placed by telephone, mail, fax or the Internet. All telephone or fax orders must be paid by Visa, MasterCard, Discover, American Express, or wire transfer. Orders by mail may be paid by check, money order, Visa, MasterCard, Discover, American Express, or wire transfer. When paying with a credit card, the card number, expiration date, card security code, and billing address must be included. Customers and Independent Sales Associates will be charged $35 USD for checks returned for insufficient funds and stop-payments.

Richway has a 7-14 business day processing period for product orders. Orders for products will usually be processed by Richway within 48 hours of receipt, given the correct information is provided.


8. Ordering Products with Product Certificates
Product Certificate orders may be placed by mail. All Product Certificate orders must be paid by Visa, MasterCard, Discover, American Express, wire transfer, check, or money order. When paying with a credit card, the card number, expiration date, card security code, and billing address must be included. Customers and Independent Sales Associates will be charged $35 USD for checks returned for insufficient funds and stop-payments. The original Product Certificates must be mailed with proper signatures and/or endorsements. Photo/scanned copies are not acceptable. Product Certificate orders must meet all the requirements of the terms and conditions.
Richway has a 15-30 business day processing period for Product Certificate orders. Orders for products purchased with Product Certificates will usually be processed by Richway within 14 business days of receipt, given the correct information is provided and the requirements have been met.


9. Returns and Refunds
If for any reason any Customer is not completely satisfied with any product purchased by such Customer from Richway, the Customer may return the product with a copy of the purchase receipt to Richway within (a) 7 days from the date of receipt for 100% refund (less shipping and handling charges); (b) 8-14 days from the date of receipt for 70% refund (less shipping and handling charges); (c) 15-30 days from the date of receipt for 50% refund (less shipping and handling charges); (d) 31 days or more from the date of receipt receives no refund. Customers must receive a Return Merchandise Authorization (RMA) number from Richway before sending back the product. The RMA number is to be written on the outside of the package. Customers are responsible for shipping the product back to Richway. Refunds, when requested, will be issued to the original method of payment used to purchase the product unless that method of payment is unavailable, in which case a refund check will be issued to the Customer. Refund checks that remain uncashed for more than 90 days will not be honored. Customers and Independent Sales Associates will be charged $35 USD for checks that require a stop-payment.


10. Returns and Product Point Adjustments
Independent Sales Associates receive commission based on actual sales of product to End Consumers. When product is returned to Richway, the commissions and Product Certificates attributable to that product is to be returned to Richway. Commissions and Product Certificates will not be released to Independent Sales Associates if the return request occurs before the processing of commissions and Product Certificates. Product points attributable to that product will be deducted automatically in both instances.


11. Independent Sales Associate Registration & Distributor Kit Refund

1) When an Independent Sales Associate applicant registers, a free Distributor Kit will be sent to the Independent Sales Associate. If an Independent Sales Associate applicant cancels his/her Independent Sales Associate Agreement (also referred to as Independent Sales Associate Contract in the Terms and Conditions) and returns his/her Distributor Kit within 15 days after the Independent Sales Associate applicant’s date of enrollment, Richway will give such Independent Sales Associate applicant a full refund for the cost of the Independent Sales Associate Registration/Distributor Kit. A refund will only be sent to the Independent Sales Associate in whose name it is registered. This policy will apply whether the Independent Sales Associate applicant registers directly from Richway or from his/her Sponsor. An Independent Sales Associate cannot register under another person’s name and resale. It must be registered under the Independent Sales Associate applicant name.
2) Richway updates and revises Distributor Kits from time to time. Independent Sales Associates are encouraged to keep their Distributor Kits current by purchasing update packets or new Distributor Kits as they become available. Outdated or old Distributor Kits may not be exchanged for current Distributor Kits.

12. Election to Cancel Agreements
An Independent Sales Associate may suspend/cancel his/her Independent Sales Associate Agreement for any reason at any time by sending a completed Richway Independent Sales Associate Agreement Suspension Form or by giving written notice to Richway bearing his/her original signature, printed name, address, Independent Sales Associate ID Number and reason for cancelling. A Richway suspension form will help ensure the accurate information necessary to process the cancellation is submitted. Suspension notices must be mailed, faxed or emailed to: Richway, 1314 S. King Street Suite 520, Honolulu, HI 96814; Fax No: (808) 597-1651; Email: customerservice@richwayusa.com

The Company may terminate your Independent Sales Associate Agreement as a result of breach of any of the provisions of your Independent Sales Associate Agreement. The Company may also take actions short of termination of your Independent Sales Associate Agreement, as a result of breach of any of its provisions. In determining what actions to take in the event of breach of the Independent Sales Associate Agreement, the Company may consider without limitation the nature and severity of the breach, whether the breach can be or has been cured following notification by the Company of the existence of the same, and whether there are multiple simultaneous, serial or repeating breaches. If you do not agree with action taken by the Company under this paragraph, you may submit a dispute.


13. Errors or Questions
Independent Sales Associates should notify Richway immediately of any errors or questions about commissions, bonuses, Product Certificates, orders or changes. Richway will correct any errors reported to it within 10 business days. Richway will not be responsible for any errors, omissions or problems that failed to be reported within 10 business days.


14. Conduct of Household Members
If any member of the Independent Sales Associate’s Immediate Household engages in any activity which, if performed by the Independent Sales Associate, would violate any Richway policy or any provision of the Independent Sales Associate Agreement, such activity will be deemed a violation by the Independent Sales Associate.


15. Inheritance of Business
An Independent Sales Associate Business may be inherited by a spouse or direct heir, which complies with Richway’s guidelines, pursuant to a valid will or other appropriate document, or in accordance with the intestacy laws of the state, province, or country in which the Independent Sales Associate resides. A person who inherits an Independent Sales Associate’s business must furnish Richway with proper documentation that he/she is the beneficiary and is authorized to represent the estate. He/she must also execute an Inheritance of Business Form, Independent Sales Associate Agreement, fulfill all of the functions of an Independent Sales Associate and abide by the terms of Richway’s Policies and Procedures.


16. Presenting the Compensation Plan
only one Compensation plan for all Independent Sales Associates, and that sales to Customers are a requirement to receiving compensation in the form of bonuses on Sales Volume. In presenting the compensation plan to prospects, you agree to utilize information from Official Richway Material or any literature, materials, or aids specifically authorized in writing by the Company.


17. Non-Solicitation and Conflicts of Interest
Independent Sales Associates are independent contractors and may be active in other business ventures while they are Independent Sales Associates for Richway. However, to qualify for compensation under Richway’s Compensation Plan, Independent Sales Associates have the ongoing responsibility to service, supervise, motivate, train, educate and assist the Independent Sales Associates in their Marketing Organizations. Independent Sales Associates should also attend sales training provided by the Company, or selected trainers approved by the Company. Independent Sales Associates have the responsibility to promote Richway products and the Richway business opportunity. Richway and its Independent Sales Associates have made a great investment in the establishment of organizations consisting of Customers and Independent Sales Associates. Richway reserves the right to cease paying compensation to any Independent Sales Associate who recruits any Richway Customer or Independent Sales Associate to participate in another business venture. In order to protect the efforts of all Independent Sales Associates in building and maintaining their individual Marketing Organizations and Customer bases, and in order to protect Richway’s interest in the overall Customer base, Independent Sales Associates and all members of their Immediate Household are required to abide by the following policies:

Non-Solicitation of Richway Customers and Independent Sales Associates:

1) During the period that their Independent Sales Associate Agreements are in force, Independent Sales Associates and all members of their Immediate Household are prohibited from directly, indirectly or through a third party recruiting any Richway Customers or Independent Sales Associates to participate in any other business venture.
2) For a period of twelve months after cancellation or termination for any reason of an Independent Sales Associate’s Independent Sales Associate Agreement, the Independent Sales Associate and all members of his or her Immediate Household are prohibited from directly, indirectly or through a third party recruiting to participate in any other business venture any Richway Customers or Sales Associates:

• who were in the Independent Sales Associate’s Marketing Organization at any time during the term of his or her association with Richway;
• with whom the Independent Sales Associate had contact during the term of his or her association with Richway;
• whose contact information (name, address, phone number or email address, etc.) the Independent Sales Associate or members of his or her Immediate Household has obtained at any time during the term of his or her association with Richway; or
• whose contact information (name, address, phone number or email address, etc.) the Independent Sales Associate or members of his or her Immediate Household obtained at any time from another person who obtained the information because of any other person’s association with Richway. The prohibitions under clauses (a)(i) and (ii) above include but are not limited to, presenting or assisting in the presentation of other business ventures to any Richway Customer or Independent Sales Associate or implicitly or explicitly encouraging any Richway Customer or Independent Sales Associate to join any other business ventures. It is a violation of this policy to recruit a Richway Customer or Independent Sales Associate to participate in another business venture even if the Independent Sales Associate does not know that the prospect is also a Richway Customer or Independent Sales Associate. It is the Independent Sales Associate’s responsibility to first determine whether the prospect is a Richway Customer or Independent Sales Associate before recruiting the prospect to participate in another business venture.(Please refer specifically to the definition of “recruit” in the Definitions of Terms at the end of these Policies.)

During the period that their Independent Sales Associate Agreements are in force, and for a period of twelve months after the cancellation or termination thereof for any reason, Independent Sales Associates and all members of their Immediate Household are further prohibited from the following:

1) Producing any literature, tapes or promotional material of any nature (including but not limited to websites and emails) which is used by the Independent Sales Associate or any third person to recruit Richway Customers or Independent Sales Associate to participate in another business venture;
2) Selling, offering to sell, or promoting any competing products or services to Richway Customers;3) Offering any non-Richway products, services or business ventures in conjunction with the offering of Richway products, services or income opportunity or at any Richway meeting, seminar, launch, convention, or other Richway function.

1) Violation of any provision of this Policy 17 constitutes an Independent Sales Associate’s voluntary resignation and cancellation of his/her Independent Sales Associate Agreement, effective as of the date of the violation, and the forfeiture by the Independent Sales Associate of all commissions or bonuses payable for and after the calendar month in which the violation occurred.
2) If Richway pays any bonuses or commissions to the Independent Sales Associate after the date of the violation, all bonuses and commissions for and after the calendar month in which the violation occurred shall be refunded to Richway.
3) Richway may seek and obtain from the violating Independent Sales Associate both injunctive relief and damages for violations of this Policy 17. Richway, may, at its option, elect to enforce this Policy by lawsuit in a court of competent jurisdiction in Hawaii rather than by arbitration.
4) In addition to being entitled to a refund of bonuses and commissions and to damages as described above, in the event a person or entity violates this Policy 17, Richway and any Independent Sales Associate that experiences an adverse financial impact as a result of such person’s or entity’s violation of this. Policy 17 shall be entitled to an accounting and repayment of all profits, compensation, commissions, remunerations or other benefits which the person or entity directly or indirectly receives and/or may receive as a result of, growing out of, or in connection with any violation of this Policy. Such remedy shall be in addition to and not in limitation of any damages, or injunctive relief or other rights or remedies to which Richway is or may be entitled at law or in equity.
5) Violations of this Policy 17 are especially detrimental to the growth and sales of other Independent Sales Associates’ Independent Sales Associate Businesses and to Richway’s business. Consequently, Independent Sales Associates who have knowledge that any Independent Sales Associate has violated this Policy must immediately report that information to Richway’s Policy Administration Department. The failure of an Independent Sales Associate to report such information to Richway will also constitute a violation of this Policy. The names of those reporting violations of this Policy 17 will be held in confidence.


18. Proprietary Information and Trade Secrets
By executing the Independent Sales Associate Agreement, the Independent Sales Associate acknowledges that all information which is contained in the Independent Sales Associate’s Monthly Business Report, including names, addresses and telephone numbers of Independent Sales Associates and Customers, and all identifying information relating to other Independent Sales Associates or customers that the Independent Sales Associate became aware of while conducting Richway business in any way or while attending Richway related events, is Richway’s proprietary trade secret information. The Independent Sales Associate agrees not to disclose such information to any third party (except to existing or prospective Richway Independent Sales Associates or Customers for the purpose of promoting Richway products and business opportunity) or to utilize such information for the purpose of promoting any other business opportunity at any time, whether during the term of his/her association with Richway or thereafter. The Independent Sales Associate acknowledges that such proprietary information is of such character as to render it unique and that disclosure or use thereof in violation of this provision will result in irreparable damage to Richway and to Independent Richway Businesses. Richway and its Independent Sales Associates will be entitled to injunctive relief to prevent violation of this policy. If litigation or arbitration is required to obtain injunctive relief or to recover damages, the prevailing party shall be entitled to an award of attorney’s fees and expenses.


19. The Sponsor
1) An Independent Sales Associate who is the Sponsor of a new Customer or Independent Sales Associate may not list another Independent Sales Associate who did not participate in the contact or the presentation as the Sponsor of such new Customer or Independent Sales Associate. Regardless of where a Customer or Independent Sales Associate is placed in a Marketing Organization, the actual Sponsor of such Customer or Independent Sales Associate must be listed as the Sponsor on the Order Form.
2) The Sponsor and any other Independent Sales Associates involved in the recruiting and enrollment process may use only Richway’s products and its compensation plan and their personal commitment to help the new Independent Sales Associate build his or her business as an inducement to enroll. Independent Sales Associates may not enter into special deals with a Sponsor, including, but not limited to, promises of the payment of money or roll ups.


20. Supervisory and Leadership Functions
Independent Sales Associates’ compensation is based on sales of product to the End Consumer. To qualify for this compensation, Independent Sales Associates have the ongoing responsibility to promote the Richway business opportunity, to support Richway’s policies, programs and personnel, and to service, supervise,motivate and train the Independent Sales Associates in their Marketing Organization to sell and market Richway products and promote the Richway business opportunity. Any effort by an Independent Sales Associate to convince or entice any Customer or Independent Sales Associate to discontinue or diminish purchasing Richway products, to move from one Richway Marketing Organization to another, to discontinue or diminish efforts to promote the Richway business opportunity, or to promote or pursue another direct selling opportunity, or to disparage Richway, or its products, marketing plan, management team or other personnel is a violation of the Independent Sales Associate’s leadership responsibility and a violation of this policy.


21. Excess Inventory Purchases Prohibited
The Richway business is built upon sales to the End Consumer. It is Company policy, however, to strictly prohibit the purchase of products in unreasonable amounts solely for the purpose of qualifying for commissions or advancement in the binary bonus program. ISAs may not load inventory, nor encourage others to load inventory. An ISA must be able to document that at least 70% of products purchased have been sold. Distributors will be requested to prove retailing of products of five (5) or more of the same product. Any device or scheme whereby an Independent Sales Associate directly or through a third party purchases excess product solely for purposes of qualifying for bonuses or commissions constitutes fraud on the part of the Independent Sales Associate. Failure to abide by this policy will result in termination.


22. Selling in Stores
Richway is in strong support of home-based businesses and personal product presentations. To maintain a standard of fairness, Independent Sales Associates may not display or sell Richway products in drug stores, health food stores or grocery stores. Any display of Richway products to the public must be tasteful and professional.


23. Media Inquiries
It is Richway’s policy to have a single spokesperson handle all inquiries from the media and all media relations. Therefore, Marketing Executives may not, for any reason, discuss their Independent Richway Business with the media, nor act as spokespersons for Richway nor talk to the media regarding Richway, its Compensation Plan, its products or services. It is a violation of this policy to provide any information to the media, regardless of whether the information is positive or negative, accurate or inaccurate. All inquiries from the media (whether radio, television or print) must be referred to Richway.


24. Checks and Weekly/Monthly Business Reports
Commission and weekly bonus checks are generally mailed by Richway to Independent Sales Associates two (2) weeks after proof in which the bonuses were qualified from the week ending date in which the order(s) were placed for commissions and bonuses earned. When the two (2) weeks falls on a weekend or holiday, checks will generally be mailed on the next business day. Monthly bonus checks are paid on the last weekend of every month. Each Independent Sales Associate qualifying for a commission or bonus will receive a Weekly/Monthly Business Report showing the status of each Customer and Independent Sales Associate in his/her Marketing Organization. The Weekly/Monthly Business Report will show the calculation of the Independent Sales Associate’s commission and bonus. Independent Sales Associates should use their Weekly/Monthly Business Report as a tool to manage, supervise and train the members of their Marketing Organizations. The information contained in Business Reports is Richway’s proprietary trade secret information, and Independent Sales Associates are prohibited from disseminating the information contained therein. See Policy 16 for further detail regarding Independent Sales Associates’ obligations with respect to such proprietary trade secret information. A data processing fee is charged to each Independent Sales Associate for generating and maintaining computerized Weekly/Monthly Business Reports. Commission and bonus checks which remain uncashed for more than 90 days will be honored. Commission and bonus checks which require a bank cancellation/stop-payment before the 90 day period will be charged a fee of $35 USD.


25. Restrictions on International Marketing
(Japan and Czech Republic) Enrolled Independent Sales Associates are authorized to sell Richway products and to enroll Customers and Independent Sales Associates internationally, except for Japan and Czech Republic. Independent Sales Associates may only enroll Customers and Independent Sales Associates in all other countries in which Richway or its affiliates are authorized to conduct business. Independent Sales Associates and Customers may not sell and/or ship Richway products to Japan and Czech Republic.


26. Trademark, Service Mark and Trade Name Restrictions
Customers and Independent Sales Associates may not use, reproduce or disseminate the Richway trade name or logo or any Richway trademark or service mark except in the use and dissemination of literature published and made available by Richway and except on stationery and business cards produced and authorized by Richway. This includes, but is not limited to, the term “Richway,” the Richway bull logo, and all marks or slogans designating products or services offered by Richway. Richway’s logo will be made available, to use with Richway’s approval. The size ratio to your logo/name may not exceed more than 25% of the size of your business name (100%). Richway’s name and logo may not be used in any part, as an Independent Sales Associate’s URL, business name, banner heading or footer. You must state “Authorized Richway Independent Sales Associate” or “Authorized Richway Distributor” and the name associated with the account. Independent Sales Associates will be given three months to comply from the date of the warning notice.


27. Rules regarding Advertising, Internet Usage and Sale of Materials
1) Independent Sales Associates may not:

• create, publish, sell, use, display or distribute any literature, audio or video recording, Internet web site, telephone ad message, Internet bulletin board message, mass or bulk email message (including auto-response messages), infomercial or other print, audio, visual, electronic media or social networking sites which represents Richway, its products, services, Compensation Plan or business opportunity other than as specifically permitted pursuant to this Policy or that which is produced and provided by Richway;
• copy or reproduce any materials produced by Richway except as specifically permitted pursuant to this policy;
• unless approved by Richway, use the Richway name or logo or the name or logo of any of Richway’s products or services in any notice, display, advertisement or promotion, including, but not limited to, newspaper, magazine, radio, television or Internet or email advertisements, or telephone, Internet or other directories, (except an Independent Sales Associate may have a directory listing in the following format: “Richway Independent Sales Associate-[name of Independent Sales Associate]”);
• display, advertise or promote Richway’s products, services or business opportunity at county fairs, craft fairs, business fairs, trade shows, flea markets or any similar event, including the use of booths, without written documentation of the event submitted with the associated orders;
• charge for Richway-related meetings performed or arranged by an Independent Sales Associate except to the extent necessary to cover the actual out-of-pocket expenses incurred.
• advertise on any Online Internet Sales Commerce sites, such as but not limited to Amazon, eBay, Craig’s List, iOffer, Webidz, eBid, BlueJay, eCrater, Online Auction, CQOut, etc.
• advertise special offers, discounts, calls for specials, free shipping, free gifts, extended free trials, extended and/or third party warranties, and similar statements on websites, social media (Facebook, Twitter, etc.) or any other types of media.
• advertise products at no less than the Minimum Advertised Price (MAP) indicated on the Price List.

2) Independent Sales Associates may use websites and email messages only in accordance with Richway’s Policies and Procedures. This may be revised and modified from time to time at Richway’s sole discretion. Richway will take reasonable measures to publish notice of any changes to the guidelines on its website, however it is the Independent Sales Associates’ responsibility to review these guidelines periodically to be informed of and comply with any changes.
3) Richway will have the right, in its absolute discretion, to require that any Richway related website be taken down and that any Richway related email message be discontinued. An Independent Sales Associate’s failure to comply with any provision of this policy may result in forfeiture of commissions and bonuses, fines, and/or in termination of the Independent Sales Associate’s Independent Sales Associate Agreement.
4) Independent Sales Associates must state “Authorized Richway Independent Sales Associate” or “Authorized Richway Distributor” and the name associated with the account.


28. Income Claims
Independent Sales Associates are prohibited from making false, misleading or inaccurate claims about their or other persons’ compensation received under the Richway Compensation Plan. If, when presenting the Richway business opportunity, an Independent Sales Associate makes any claim regarding his/her compensation from Richway, or the potential compensation payable under Richway’s Compensation Plan, the Independent Sales Associate must also show the person(s) receiving the presentation his/her Weekly/Monthly Business Report.


29. Product Claims and Warranties
1) Independent Sales Associates may not make any product claims, weight loss or health benefit claims, or product warranties other than those published in Official Richway Material. Independent Sales Associates shall not publish or distribute information relating to uses of Richway products other than those which are set forth in Official Richway Material, or state that the products cure or is a replacement for other medical devices, procedures, supplements or medications. All such claims must be removed from literature and websites. Testimonials must be very clearly stated as such.
2) The FDA logo may be used in its correct format, and the Biomat must be referred to as a Class II Medical Device. No other reference/classification to the FDA may be made.
3) All information disseminated related to Richway products must include and clearly state:

• The information presented in the US FDA’s Medical Device 510K indications for use of the Biomat: Temporary relief of minor muscle pain, minor joint pain and stiffness, joint pain associated with arthritis, muscle spasms, minor sprains, minor strains, minor muscular back pain, relaxation of muscles, and temporary increase of local circulation where applied.
• Information disseminated related to far infrared rays, negative ions, and their benefits must state the source (peer reviewed journals, clinical studies, etc.).
• This disclaimer must be added to any statements made other than those approved by the FDA: “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Specific medical advice should be obtained from a licensed health care practitioner.” Failure to comply will result in termination.
• Richway’s product warranty term is a limited 3 year. If there are any problems with the product within one (1) year from date of receipt, the Company will repair or exchange the product presented with their original invoice number free of charge. For the second and third year, there will be charges for repairs or exchanges. See Repair Service Policy for more detailed information.

30. Ethical Sales Practices
1) Independent Sales Associates shall:

• conduct themselves in a professional, courteous and considerate manner;
• represent Richway products in a sincere and honest manner and will honor Richway’s Return Policy and Repair Service Policy;
• represent the Richway Compensation Plan only as prescribed by Official Richway Material;
• become familiar with and utilize sales techniques, Richway’s Compensation Plan and Policies and Procedures, and other materials as prescribed by Richway;
• present the Richway business opportunity in a manner which is consistent with Official Richway Material; and
• provide training, motivation and support to Independent Sales Associates in their organization.

2) Independent Sales Associates shall not:

• engage in any deceptive, unlawful, or unethical business or recruiting practice;
• engage in any high pressure selling or recruiting practices;
• enroll minors or persons who are not capable of making an informed decision with respect to entering into an Independent Sales Associate Agreement;
• order Richway products for other Customers or Independent Sales Associates without the express permission of such persons; or
• seek in any way to violate or circumvent Richway’s policies

31. Policy Disclosure Requirement
Prior to enrolling a prospective Independent Sales Associate, Independent Sales Associates shall provide to and review with the prospective Independent Sales Associate a current copy of Richway’s Policies and Procedures and Definitions of Terms.


32. Inactivity and Voluntary Resignation
It is the Independent Sales Associate’s responsibility to lead his/her Marketing Organization with the proper example in production of sales. Without this proper example and leadership, the Independent Sales Associate will lose his/her right to receive commissions and bonuses from his/her Marketing Organization.

• Therefore, Independent Sales Associates who do not produce Personal Sales or Personal Purchases for 12 consecutive months or longer will not receive the commission or bonus attributable to such status for the sales generated through their Marketing Organization. Failure to produce Personal Sales or Personal Purchases for 12 consecutive months constitutes the Independent Sales Associate’s status as inactive. An Independent Sales Associate who has become inactive will not lose all of his/her Personal Enrollees and his/her Marketing Organization. The status of inactivity shall become effective on the day following the last day of the Personal Sale or Personal Purchase.
• An Independent Sales Associate may voluntarily resign from their current position for any reason at any time by sending a completed Richway Letter of Resignation Form or by giving written notice to Richway bearing his/her original signature, printed name, Independent Sales Associate ID Number, date of resignation, and Sponsor from which they are resigning from. An Independent Sales Associate who voluntarily resigns will lose all of his/her Personal Enrollees and his/her Marketing Organization. A Richway Letter of Resignation Form will help ensure the accurate information necessary to process the resignation is submitted. Resignation notices must be mailed, faxed or emailed to: Richway, 1314 S. King Street Suite 520, Honolulu, HI 96814; Fax No: (808) 597-1651; Email: customerservice@richwayusa.com.

33. Reactivation and Reenroll Requirements
1) When an Independent Sales Associate who has been deemed to have voluntarily resigned due to inactivity under Policy 33 becomes reactivated, he/she will reenter his/her previous Marketing Organization in the first available position below his/her original Independent Sales Associate other than the position left vacant by such Independent Sales Associate.
2) Former Independent Sales Associates may reactivate their status as Independent Sales Associates with their original Sponsor at any time if the Independent Sales Associate has been cancelled or inactive for 12 consecutive months or longer.
3) Former Independent Sales Associates who have been terminated, must wait at least 6 months before becoming an ISA again, becoming an employee of an Independent Sales Associate, or becoming an active participant with an Independent Sales Associate under a different Sponsor.
4) If a former Customer or Independent Sales Associate desires to re-enroll in a new Marketing Organization or with a new Sponsor, he/she may re-enroll after (1) the Letter of Resignation and/or written notice has been received and accepted by Richway, (2) at least 6 months has passed since the date of accepted resignation by Richway, (3) a completed Independent Sales Associate Agreement with the Lifetime Membership Registration Fee has been received and accepted by Richway.


34. Obligations of Independent Contractors
As an independent contractor, it is an Independent Sales Associate’s responsibility to:

• Abide by any and all federal, state, provincial, county and local laws, rules and regulations pertaining to the acquisition, receipt, holding, selling, distributing or advertising of Richway products and services and the promotion of the Richway business opportunity;
• At the Independent Sales Associate’s own expense, make, execute or file all such reports and obtain such licenses as are required by law or public authority with respect to his/her Independent Richway Business and/or the receipt, holding, selling, distributing or promoting of Richway products;
• Be solely responsible for declaration and payment of all local, state, provincial, federal and general sales taxes and fees as may accrue because of the Independent Sales Associate’s activities in conjunction with his/her Independent Richway Business;
• Supply all of his/her own equipment and tools for operating his/her business, such as telephone, transportation, professional services, office equipment, and office supplies; and
• Provide his/her own place of business and determine his/her own work hours

35. Marketing Executives Are Not Corporate Representatives
Independent Sales Associates are not corporate representatives of Richway and are not authorized to incur any debt, expense or obligation on behalf of or for Richway, nor bind Richway to any agreement or contract. Independent Sales Associates may not imply or misrepresent themselves as being the Manufacturer/Richway, or part of the Corporate staff.


36. Corrective Measures
All of the policies in this Policies and Procedures, the provisions of the Independent Sales Associate Agreement, and any other agreements entered into by and between Richway and Independent Sales Associates are material terms to the agreement between Richway and Independent Sales Associates. An Independent Sales Associate’s violation of any of the terms and conditions of any of these agreements or the Policies and Procedures or any illegal, fraudulent, deceptive or unethical conduct by an Independent Sales Associate may result, at Richway’s discretion, in one or more of the following corrective measures:

• issuance of a written warning or admonition;
• imposition of a fine, which may be imposed immediately or withheld from future commission and/or bonus checks;
• reassignment of all or part of his/her Marketing Organization;
• suspension of his/her Independent Sales Associate Agreement for one or more months;
• cancellation of his or her Independent Sales Associate Agreement;
• termination of his or her Independent Sales Associate status; or
• any other measure expressly stated within any of the policies set forth in the Policies and Procedures or any provision of the Independent Sales Associate Agreement. Richway has the right to withhold from an Independent Sales Associate all bonuses and commissions during the period that Richway is investigating the alleged violative conduct of the Independent Sales Associate. If an Independent Sales Associate’s Independent Sales Associate Agreement is canceled due to a violation preceding the investigation, the Independent Sales Associate will not be entitled to any commissions or bonuses withheld by Richway during the investigation period.

37. Forfeiture of Rights to Bonuses and Commissions
So long as an Independent Sales Associate is complying with all policies and terms of the Independent Sales Associate Agreement, Richway is obligated to pay commissions and bonuses to such Independent Sales Associate in accordance with the Compensation Plan. An Independent Sales Associate’s commissions and bonuses constitute the entire consideration for all of the Independent Sales Associate’s efforts in generating sales, and the Independent Sales Associate’s right to receive commissions and bonuses from Richway constitutes the entire value attributable to the Independent Sales Associate’s Marketing Organization. Following an Independent Sales Associate’s resignation, cancellation for inactivity, or voluntary or involuntary cancellation of his/her Independent Sales Associate Agreement, such former Independent Sales Associate shall have no right, title, claim or interest to the Marketing Organization. The former Independent Sales Associate shall have no claim for compensation for the Marketing Organization or for bonuses or commissions stemming from sales generated within or by the Marketing Organization or for car bonus amounts held in escrow by Richway. Following voluntary or involuntary cancellation of his/her Independent Sales Associate Agreement, the former Independent Sales Associate shall not hold himself/herself out as a Richway Independent Sales Associate and shall not have the right to sell Richway products or services.


38. Amendments to Compensation Plan, Statement of Policies, and/or Independent Marketing Executive Agreement
Upon notification to Independent Sales Associates, Richway may, at its sole discretion, amend the Compensation Plan, Policies and Procedures, Definitions of Terms and/or the terms of the Independent Sales Associate Agreement and any other agreements entered into by and between Richway and the Independent Sales Associates. By signing the Independent Sales Associate Agreement, Independent Sales Associates agree to abide by any such amendments. The continuation of an Independent Sales Associate Business or an Independent Sales Associate’s acceptance of commissions and/or bonuses from Richway constitutes his/her acceptance of any such amendments. Independent Sales Associates will be bound by the most current versions of the Compensation Plan, the Policies and Procedures, the Definitions of Terms, the Independent Sales Associate Agreement and any other agreements entered into by and between Richway and the Independent Sales Associates. Please visit our website for the most current versions of these documents and agreements.






<DEFINITIONS OF TERMS>

• Compensation Plan: The plan offered by Richway that sets forth the compensation provided to Richway Independent Sales Associates for the continuing building, promoting, training, motivation, servicing and development of their Independent Sales Associate Businesses.
• Customer: A person who has a sponsor, has completed, executed, and delivered to Richway an order form, and purchased a Richway product.
• Compensation Plan: The plan offered by Richway that sets forth the compensation provided to Richway Independent Sales Associates for the continuing building, promoting, training, motivation, servicing and development of their Independent Sales Associate Businesses.
• Distributor Kit: The Richway product and business opportunity information portfolio provided to a new Independent Sales Associate pursuant to terms of the Independent Sales Associate Agreement which includes product and marketing information and other Official Richway Material.
• End Consumer: A person who purchases Richway products for the purpose of consuming them rather than for resale to someone else.
• Enroll: To enlist, sponsor or sign up an individual or entity into a program or organization.
• Enrollee: A Customer or Independent Sales Associate.
• Immediate Household: Married couples and persons residing in the same home, and with respect to Independent Sales Associates and Customers which are entities (e.g., corporations, tax exempt entities, etc.) rather than individuals, Immediate Household means the shareholders, owners, directors, officers, trustees, responsible parties, etc. of such entities and persons married to or residing in the same home with the persons who are the shareholders, owners, directors, officers, trustees, responsible parties, etc. of such entities.
• Inactive Independent Sales Associate: An Independent Sales Associate becomes inactive if he/she fails to personally produce Sales Volume for 12 consecutive months or longer. He/she will not receive the commission or bonus attributable to such status for the sales generated through their Marketing Organization.
• Independent Sales Associate (“ISA”/”distributor”): A person who has signed and submitted an Independent Sales Associate Agreement.
• Independent Sales Associate Agreement: Upon acceptance and approval by Richway, is part of a contract between the Independent Sales Associate and Richway.
• Independent Sales Associate Business: The business organization consisting of an Independent Sales Associate and those persons and entities that purchase Richway products or generate sales of Richway products from which the Independent Sales Associate is entitled to receive commissions.
• Independent Sales Associate ID Number: An Independent Sales Associate’s ID Number is the Independent Sales Associate’s Tax Identification Number. This must only be submitted to Richway if a Customer or Enrollee wishes to become an Independent Sales Associate. It is required for the release of commissions and bonus checks for those residing in the U.S.
• Marketing Organization: The Customers and Independent Sales Associates who comprise the group of individuals or entities from which the Independent Sales Associate is entitled to receive bonus checks based upon the collective Sales Volume of the group pursuant to the Compensation Plan.
• Official Richway Material: Material in any form which is authorized, published and disseminated by Richway. This includes, but is not limited to, printed material, audio and visual materials, fax and electronic communications and Internet communications.
• Order Form: The Order Form is an agreement between Richway and the Customer or End Consumer.
• Personal Enrollees: A Sponsor’s Enrollee to whom the Sponsor has personally introduced Richway and/or has played an active role in the presentation of Richway products or business opportunity.
• Personal Purchase: Purchases that an Independent Sales Associates makes personally.
• Personal Sales: Sales that an Independent Sales Associate makes to a Customer or End Consumer.
• Product Certificate: A coupon with certain requirements to be used in exchange for Richway products.
• Recruit: 1) To attempt to enroll, enlist, or solicit an individual or entity to join a business, program or organization; or 2) to attempt to promote, influence or encourage an individual or entity to join a business, program or organization; or 3) to present, or participate or assist in the presentation of, a business, program, organization or its products. To constitute recruiting, such efforts or attempts may be performed either directly through personal contact or indirectly through a third party.
• Repair Service Policy: Richway’s Repair Service Policy provides Customers and Independent Sales Associates the guidelines for product repairs.
• Return Policy: Richway’s Return Policy provides Customers and Independent Sales Associates the guidelines for product returns.
• Return Merchandise Authorization (“RMA”) Number: The Return Merchandise Authorization Number is a Richway generated number for all returns. Customers and Independent Sales Associates must contact Richway for this number before returning any products to Richway for refund, repair, and/or exchange.
• Sales Volume: The Sales Volume consist of the Independent Sales Associate’s combined Personal Sales and Personal Purchases.
• Sponsor (“Enroller”): The Independent Sales Associate who is listed on the Order Form as the Sponsor and has introduced Richway products to another person and/or has recruited that person as an Independent Sales Associate.