CUSTOMER FEEDBACK
CUSTOMER FEEDBACK
1) When an Independent Sales Associate applicant registers, a free Distributor Kit will be sent to the Independent Sales Associate. If an Independent Sales Associate applicant cancels his/her Independent Sales Associate Agreement (also referred to as Independent Sales Associate Contract in the Terms and Conditions) and returns his/her Distributor Kit within 15 days after the Independent Sales Associate applicant’s date of enrollment, Richway will give such Independent Sales Associate applicant a full refund for the cost of the Independent Sales Associate Registration/Distributor Kit. A refund will only be sent to the Independent Sales Associate in whose name it is registered. This policy will apply whether the Independent Sales Associate applicant registers directly from Richway or from his/her Sponsor. An Independent Sales Associate cannot register under another person’s name and resale. It must be registered under the Independent Sales Associate applicant name.
2) Richway updates and revises Distributor Kits from time to time. Independent Sales Associates are encouraged to keep their Distributor Kits current by purchasing update packets or new Distributor Kits as they become available. Outdated or old Distributor Kits may not be exchanged for current Distributor Kits.
1) During the period that their Independent Sales Associate Agreements are in force, Independent Sales Associates and all members of their Immediate Household are prohibited from directly, indirectly or through a third party recruiting any Richway Customers or Independent Sales Associates to participate in any other business venture.
2) For a period of twelve months after cancellation or termination for any reason of an Independent Sales Associate’s Independent Sales Associate Agreement, the Independent Sales Associate and all members of his or her Immediate Household are prohibited from directly, indirectly or through a third party recruiting to participate in any other business venture any Richway Customers or Sales Associates:
1) When an Independent Sales Associate applicant registers, a free Distributor Kit will be sent to the Independent Sales Associate. If an Independent Sales Associate applicant cancels his/her Independent Sales Associate Agreement (also referred to as Independent Sales Associate Contract in the Terms and Conditions) and returns his/her Distributor Kit within 15 days after the Independent Sales Associate applicant’s date of enrollment, Richway will give such Independent Sales Associate applicant a full refund for the cost of the Independent Sales Associate Registration/Distributor Kit. A refund will only be sent to the Independent Sales Associate in whose name it is registered. This policy will apply whether the Independent Sales Associate applicant registers directly from Richway or from his/her Sponsor. An Independent Sales Associate cannot register under another person’s name and resale. It must be registered under the Independent Sales Associate applicant name.
2) Richway updates and revises Distributor Kits from time to time. Independent Sales Associates are encouraged to keep their Distributor Kits current by purchasing update packets or new Distributor Kits as they become available. Outdated or old Distributor Kits may not be exchanged for current Distributor Kits.
1) During the period that their Independent Sales Associate Agreements are in force, Independent Sales Associates and all members of their Immediate Household are prohibited from directly, indirectly or through a third party recruiting any Richway Customers or Independent Sales Associates to participate in any other business venture.
2) For a period of twelve months after cancellation or termination for any reason of an Independent Sales Associate’s Independent Sales Associate Agreement, the Independent Sales Associate and all members of his or her Immediate Household are prohibited from directly, indirectly or through a third party recruiting to participate in any other business venture any Richway Customers or Sales Associates:
For items requesting service within the return period: If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.
*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping ca rrier. If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready
upon claim request.
*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Pol icy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable change s. Changes may be posted without notice to you.
** CONTROLLER PRICE BASED ON THE RICHWAY PRICE LIST
*** BIOMAT® ACCESSORIES – COTTON PAD, QUANTUM ENERGY PADS, AND ASSEMBLY PARTS. OTHER RELATED PRODUCTS – CUSHIONS, PILLOWS, GERMANIUM PADS, AND ALL HEALTH PRODUCTS
**** International requests: please be aware of customs duties, VAT and taxes of return destinations. Richway is not responsible for these fees or is not liable to provide details and information on these fees.
For items requesting service within the return period: If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.
*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping ca rrier. If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready
upon claim request.
*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Pol icy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable change s. Changes may be posted without notice to you.
** CONTROLLER PRICE BASED ON THE RICHWAY PRICE LIST
*** BIOMAT® ACCESSORIES – COTTON PAD, QUANTUM ENERGY PADS, AND ASSEMBLY PARTS. OTHER RELATED PRODUCTS – CUSHIONS, PILLOWS, GERMANIUM PADS, AND ALL HEALTH PRODUCTS
**** International requests: please be aware of customs duties, VAT and taxes of return destinations. Richway is not responsible for these fees or is not liable to provide details and information on these fees.
Read and follow all instructions in this manual. Proper use of the Biomat will prevent harm to the user and damage to private property.
Use carefully. May cause serious burns. Do not use over sensitive skin areas or in the presence of poor circulation. The unattended use of the Biomat by children or incapacitated persons may be dangerous. The Biomat is a medical device and should only be used by a competent adult. Elderly people and people with mobility issues need to be supervised.
Property damage, device malfunction, or injury may occur if the following instructions are not followed properly. If you do not feel well when using the Biomat, discontinue use and consult with a physician. Only use the Biomat for heat therapy. If it is not functioning properly, discontinue use and contact Customer Service.
Do not use the Biomat on infants and young children. The Biomat is not indicated for the elderly and should consult with a physician prior to use. Do not use the Biomat if you have any of the following conditions:
If you have any of the following conditions, only use the Biomat if directed by a physician.
For use in adults over 18 years of age. The Biomat is indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis; the temporary relief of muscle spasms, minor sprains and strains, and minor muscular back pain; the relaxation of muscles; and the temporary increase of local circulation where applied.
Read and follow all instructions in this manual. Proper use of the Biomat will prevent harm to the user and damage to private property.
Use carefully. May cause serious burns. Do not use over sensitive skin areas or in the presence of poor circulation. The unattended use of the Biomat by children or incapacitated persons may be dangerous. The Biomat is a medical device and should only be used by a competent adult. Elderly people and people with mobility issues need to be supervised.
Property damage, device malfunction, or injury may occur if the following instructions are not followed properly. If you do not feel well when using the Biomat, discontinue use and consult with a physician. Only use the Biomat for heat therapy. If it is not functioning properly, discontinue use and contact Customer Service.
Do not use the Biomat on infants and young children. The Biomat is not indicated for the elderly and should consult with a physician prior to use. Do not use the Biomat if you have any of the following conditions:
If you have any of the following conditions, only use the Biomat if directed by a physician.
For use in adults over 18 years of age. The Biomat is indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis; the temporary relief of muscle spasms, minor sprains and strains, and minor muscular back pain; the relaxation of muscles; and the temporary increase of local circulation where applied.